Care Coordinator Patient
Resume:
Joshua Rick Reyes Jose
Bremerton, WA 98310
Cell: 360-***-****
Email: ad337a@r.postjobfree.com
Summary of Skills:
Quick learner Able to use CAD and Auto CAD
General Maintenance Proficient with Microsoft Office
Exceptional Team Member Retail Stock
Organized Multitask
Communication Skills Proficient with POS systems
Proficient with EPIC system
Professional Experiences:
Providence Medical Group: Lead Patient Care Coordinator
May 2023- Present
Providence Child Neurology and Developmental Medicine.
Work with various insurance carries to obtain prior authorizations for various services
Coordinates the work of Patient Service Representatives performing complex medical billing, accounts receivable, coordination of medical records, coordination and implementation of automated record-keeping and accounting systems in one or more outpatient clinics
Training staff and monitoring compliance with Electronic Medical Record requirements, state, local and federal requirements, safety standards and protocols, quality assurance, access, regulatory compliance and billing and accounting standards.
Time keeping, performance appraisal, employee training and development
Facilitate the flow of documents between patient, providers, and payers
Accurately collect, record, and ensure distribution of patient information to appropriate staff
Ensure proper referrals and authorizations are in place
Coordinate internal and external phone communication among staff, patients and providers
Oversee and maintain patient flow and maintain quality control
Recognize potential problems and proactively make corrections
Prioritize similar and/or conflicting responsibilities and tasks
Communicate effectively and professionally in writing and in person with staff and patients encountered in the course of work
Follow oral and written instructions
Establish and maintain a professional, warm and caring atmosphere with people from diverse social, economic and cultural backgrounds
Establish and maintain professional cooperative working relationships with those contacted in the course of work
Use a computer and required software programs
Schedules and coordinates staffing and daily operations; ensures the accuracy and administration of schedules; utilizes Electronic Medical Records (EMR) to facilitate flow of patient information, determines priorities and adjusts staffing levels to workflows; assigns and reviews work
Establishes job standards and evaluates employee performance; documents substandard performance, counsels and motivates employees to improve performance
Follows and ensures compliance with prescribed County and clinic policies and procedures, safety and infection control policies and procedures
Recommends, drafts and implements policies and procedures
Swedish Medical Group: Senior Patient Care Coordinator
March 2017- April 2023
Swedish Neuro-Oncology
Swedish Center of Healthy Aging
Swedish Edmonds Neurology
Swedish Ballard Neurology
Swedish Edmonds Primary Care
Swedish Edmonds Birth and Family
Swedish Richmond Beach
Greet and register patients in a friendly, courteous manner
Act as contact for clinic providers, patient, and family, referring physicians, outside agencies, outside staff and general public by providing information regarding the clinic’s services
Act as liaison between the patient and the various clinic areas and ancillary services to coordinate activities involved in pre-operative planning and preparation or planned hospitalization
Coordinate pre-admission tests, pre-surgery appointments/tests, and procedures as delegated by the provider or nurse
Ensure a complete medical record is present at the time of patient visit, admission, and/or procedure
Facilitate the flow of documents between patient, providers, and payers
Accurately collect, record, and ensure distribution of patient information to appropriate staff
Ensure proper referrals and authorizations are in place at time of check in
Coordinate internal and external phone communication among staff, patients and providers
Perform clerical, scheduling and record keeping activities, often simultaneously, in support of patients and staff
Provide information regarding financial policies, registration requirements and referral resources
Collect co-payments and balances when necessary
Clinic panel clean up
Enter in referrals
Point of contact for clinic providers, patient, and family, referring physicians, outside agencies, outside staff and public by providing information regarding the clinic’s services
Liaison between the patient and the various clinic areas and ancillary services to coordinate activities involved in pre-operative planning and preparation or planned hospitalization
Putting facilities orders in for repairs/ installations
Setting up new equipment in clinic
Trouble shooting varies machines/ computers if any issues arise
Filling in wherever needed in Edmonds, Ballard Clinics, and various clinics in Cherry Hill campuses
Panda Express: Assistant Manager
October 2010-March 2017
11610 Evergreen Way, # 1b, Everett, WA 98204
Open/Close store (kitchen side and serving side)
Daily inventory and weekly orders (produce, groceries, beverages, supplies)
Clean industrial machines to company’s standards
End of the day money
Cash and change orders
Cash handling
Preparations of sauces and meats
Capable of cooking all entrees on the store menu
Created weekly schedules for associates
Record keeping
Weekly and Daily reports
Coordinate internal and external phone communication among staff, customers, and other stores
Provide coverage for other Panda’s in the surrounding area
Stepping into various positions if coverage was not available
Interviewing potential candidates
On boarding new employees
Coordinating Panda Care Events
Training new associates
developing/ mentoring current associates to their next opportunity within Panda
Ross Dress For Less: Stock Lead/Sales Associate/Back-up Loss Prevention
September 2009-May 2013
7615 Evergreen Way, Everett, WA 98203
Expedite merchandise off the truck
Divide merchandise by departments
Put merchandise out into the correct departments
Hard tag clothes, shoes, luggage, and other various items
Organize stock associates into small teams to process various items
Cashier and customer services
Clean and organize individual departments
Monitored store for theft/missing hard tags or stashed items
Home Depot: Cashier
February 2010-June 2010; August 2010-September 2010
10991 Silverdale Way NW, Silverdale, WA 98383
Customer service
Greet customers
Assist customers locating products or an associate that has knowledge of the customers’ project
Check customers out
Dimension 4: CAD Drafter
September 2008-August 2009
423 Pacific Ave, Bremerton, WA 98337
Draw at least 1000 items per hour
Draft various files using either CAD or Auto CAD
Complete at least 2 files per day
Interpret unknown images
Edit drawings
Correct drawings
Olympic Cinemas: Assistant Manager
May 2006-July 2008
1520 Ne Riddell Rd, Bremerton, WA 98310
Counting all monies in the cash register
Counting monies in the safe and make sure it balanced each day to the correct amount
Provide customer service and handle disgruntle customers
Run the projectors and troubleshoot problems with the projector or sound system
Threading films and inspecting projectors
Manage around 4 employees in each shift
Efficiently manage both concession and box office
Train employees to use equipment in the concession area
Responsible for closing procedures and closing reports of the day’s business activities
QFC: Courtesy Clerk
September 2004-June 2005
4207 Kitsap Way, Bremerton, WA 98312
Provide customer service by assisting customers with their groceries to their car
Bagged groceries
Helped customers find products
Clean the store and bathrooms
Made sure products were facing correctly front wise
Returning carts and baskets to the proper place
Returning go-backs to the proper department
Handled spoiled damaged goods by procedures
References:
Kester Phillips, Health Partners Cancer Center Medical Director of Neuro Oncology,
Nancy Isenberg, Medical Director Swedish Center for Healthy Aging, (732) 801-988; ad337a@r.postjobfree.com
Ariana Tart-Zelvin, PhD, Neuropsychologist, 214-***-****; ad337a@r.postjobfree.com
Ann Lee, Operations Manager, Target Warehouse, 626-***-****; ad337a@r.postjobfree.com
Brenda Autobee-Bigalk, MSW, LICSW, 636-***-****; ad337a@r.postjobfree.com
Charles Cobbs, Medical Director Ben and Catherine Ivy Center for Advanced Brain Tumor Treatment, 415-***-****; ad337a@r.postjobfree.com
Contact this candidate