Sep-**** - Continue Bigwing Brokers

Jan-**** - Aug-2023 Master Mills Ltd

Jan-2022 - Dec-2022 Nishant Textile Mills Ltd

Sep-2018 - Aug-2021 Fair Marketing of Pakistan

Muhammad Amir

Al Barsha, Dubai

058******* ad3379@r.postjobfree.com

OBJECTIVE

Looking for an exciting and dynamic role where I can utilize my skills and experience to drive tangible results. Passionate about joining an organization that fosters a culture of innovation, continuous learning, and personal growth. EXPERIENCE

Relationship officer

Educating customers about credit card features, benefits, fees, and terms. Handling customer inquiries, concerns, and complaints regarding credit card accounts. Customer Services Officer (Best Seller Brand)

• Handled customer relations issues,enabling quick resolution, and client satisfaction. Resolved customer issues quickly to close deals and boost clients satisfaction. Maintained rela- tionships with customers and found new ones by identifying needs and offering appropriate services. Conducted team meetings to reinforce goals and objectives and set clear expecta- tions about policies and procedures. Attended industry shows, conventions, and other meet- ings with primary mission of expanding market opportunities. Achieved sales goals and service targets by cultivating and securing new customer relationships. Implemented systems and pro- cedures to increase sales.

Customer service Representative (H&M Brand)

• Motivated and trained employees to maximize team productivity. Tracked company equip- ment, tools and technology to manage inventory. Encouraged and promoted ideas aligned to business needs and benefits. Managed internal operational standards and productivity targets. Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets. Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills. Worked jointly with team members to assist with closing sales, cross sell- ing and upselling of products and services. Oversaw employee performance, corrected prob- lems, and increased efficiency to maintain productivity targets. Mentored sales team in apply- ing effective sales techniques and delivering top-notch customer service. Analyzed sales data to set quotas and assess potential areas of growth. Sales Officer

Directed sales support staff in administrative tasks to help sale persons close deals. Researched sales opportunities and possible leads to exceed sales goals and increase profits. Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close. Established and maintained positive relationships with ven- dors to determine product availability and quality. Created and implemented successful sales campaigns to drive leads and increase sales. Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention. Analyzed past sales data and team performance to develop realistic sales goals. Managed financial, operational and hu- man resources to optimize business performance

EDUCATION

Bahaudin Zikariya University

Jan-2022

Master in Business Administration

Nishter Commerce College

Apr-2018

Bachelor of Commerce

SKILLS

Customer services

Microsoft Excel

Teamwork

Leadership

Customer Handling

LANGUAGES

English

Urdu

Hindi

VISA STATUS

Visit Visa

Immediate Available