Lynette Smith

** ******** ******

West Warwick, *2893

617-***-****

ad3375@r.postjobfree.com

Objective

To work with an organization where I can continuously learn in the pursuit of achieving functional excellence, thus getting maximum job satisfaction and optimum career growth.

Experience

United Site Services

Inside Sales Representative

January 2022- Current

* Demonstrates strong safety awareness and leadership to Identify potential customer growth opportunities for sales.

* Expands awareness to educate, ask for referrals, identify new opportunities and develop account intelligence

* Upsell and cross-sell all product offerings available in the specific market

* Handles daily calls effectively while adhering to assigned schedules

* Managed inbound emails and cases effectively

* Holds professionally engaging conversations over the phone and via e-mail

* Coordinates with various departments within the company to ensure customer requests are handled appropriately and in a timely fashion.

* Acts as liaison between customers, sales, field operations, and office personnel to resolve general inquiries & issues for all customers.

* Works to revenue targets and KPI's as set by Supervisor

* Developed sales strategies to capitalize on inbound call wins and volume growth.

* Maintains a comprehensive knowledge of all USS products and services.

* Produces quotes and orders through Salesforce.com

* Document sales activities and leverage business intelligence through Salesforce.com

* Know the key steps of projects and project management

* Actively navigate Salesforce.com by adding : Projects, Contacts, Accounts, other applicable data entry

* Perform other duties as required by management.

Intercontinental Boston

Front Desk Agent/Telephone Operator

July 2019- September 2020

• Created guest experience during guest reservation process for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel’s reservations system OPERA,

Answer, record, log and process all guest calls, requests, questions and concerns.

• Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods.

• Processed cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system.

• Provided accurate information about the city and the surrounding attractions when asked by guests; mailed hotel-specific information sheets and brochures to guests as requested.

• Stay abreast of current rates, rate changes and all promotions; assisted in rooms forecasting. Completed daily logs according to established procedures.

• Responded appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

• Assisted with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports.

Emerson College

Lead Supervisor/ Catering Coordinator August 2017 - March 2020

• Ensure safety and sanitation for team members and guests

• Oversee product quality with consistent planning, preparation and delivery of the freshest quality food, coffee and other products.

• Create an environment in the cafeteria that builds energy, vitality, and fun in order to produce happy guests and team members • Recruit, interview and select outstanding guest service-oriented team members for cafeteria.

• Provide termination, counseling, disciplinary and recognition action. • Conduct accurate opening and closing inventory on food, liquor, linen and rental equipment.

• Ensure profitability through effective management of cost of goods, labor, controllable expenses, utilities, repairs, worker’s compensation and other aspects of management • Work with Director and Assistant Director of Food Services to ensure the venues and events are set-up to specifications, follows the event schedule • Demonstrate clear communication of expectations and goals with front of the house staff, back of the house staff, catering staff, and temporary aides.

Tillinger’s

Overnight Concierge Supervisor June 2015-June 2019

• Execute the duties and responsibilities of all positions provided at Concierge desk locations, delegating tasks and directing as needed.

• Foster a positive workplace; provide constructive and professional feedback, coach in areas that need attention

• Ensure staff compliance with standards and operations as established by Tillinger's and property management

• Recommend, develop, and implement changes in systems and procedures, as approved by Tillinger's Corporate Office and property management, to promote greater efficiency and resident satisfaction

• Communicate and train staff on new initiatives, programs, and operations

• Prepare and disseminate weekly staff schedule and approve time sheets

• Ensure that maintenance and reconciliation of inventory of desk supplies, resident amenities, and cash sales are accurate

• Participate in the interview and selection process of new staff members

• Attend and participate in scheduled Supervisor/Lead Concierge meetings

• Cover and/or arrange for coverage of open shifts as necessary

• Follow emergency procedures as directed in the property manual

Pret A Manger

Assistant Manager January 2013- July 2017

• Supervised all in-house aspects of the restaurant, from customer service to food production.

• Assisted the customers in answering their queries regarding food quality and service.

• Maintained the cleanliness and sanitation standards of the restaurants by routine checkup of the cleaning done by facilities staff.

• Hired staff for various departments according to skills required.

• Trained new staff; delineated their responsibilities and restaurant work ethics.

• Monitored and maintained a friendly environment for line staff, cashiers and drive thru staff closely to ensure adherence to required standards in terms of quality and safety.

Seattle’s Best Café

Café Manager April 2008- January 2013

• Established, modeled and reinforced outstanding customer service and hand-selling skills

• Executed all companies policies and objectives for customer service, cleanliness, safety, sanitation, food quality, ensuring that the S.B.C brand is well represented

• Maintain effective communication and partner with District Manager and home office

• Built and developed a team of qualified Baristas who achieved established goals through my recruitment, training, and development

• Create weekly appropriate schedule based on business needs and payroll guidelines

• Controlling expenses through weekly ordering and monthly inventory

• Maintain and executed operational, promotional, and visual/merchandise standards and initiatives

• Maintain and file all café’s financial and operational paperwork (invoices, fund transfers, shrink records, etc.)

Education

Brighton High school- Class of 2005

Skills

• Serve Safe Certified

• Allergen Awareness Certificate

• Tips Certified

• Computer Literate: Windows XP and MS Office, i.e. Word, Excel and Power Point

• Excellent time management and multi-tasking skills

• Consistent leadership skills and great team player

• Advanced sales, cash handling and customer service skills

Contact this candidate