Customer Service General Manager
Resume:
Sharhonda Smith
I prefer to be called name- Rhonda
Inkster, MI 48141
************@*****.***
To obtain employment where I can utilize my skills and all my customer service skills I have and my current knowledge in the hospitality field as a Assistant Manger . Authorized to work in the US for any employer Willing to relocate to: Toledo, OH
Authorized to work in the US for any employer
Work Experience
Housekeeper
Extended Stay Hotels - Romulus, MI
June 2022 to May 2023
Lobby cleaning,room cleaning, vacuum, sweeping, moppin,bathroom cleaning, using chemicals, dusting high and low, changing bedding one on one with different guest and help in laundry room Biomedical Technician
American Red Cross - Riverview, MI
November 2021 to June 2022
1. Biomedical Technician
• American Red Cross - Riverview, MI
• November 2021 to June 2022
1. Check clients into the building
2. Assist with getting all clients checked into the portal to be able to give the donation for blood, plasma, both by taking vitals asking personal questions verified all Michigan State identifications were current and it matches who they say they were
3. Once in a chair I make sure they have blankets if asked, headphones and television or music was set up for them
4. Set up machine that would draw blood afterwards I would clean the area label all blood scan into computer than place blood where it belonged for shipment that day and much more. Site Supervisor
Superior Cleaning Solutions - Bellville, MI
October 2020 to June 2021
Made sure all my staff was showing up to work and on time and punched in and out for all breaks and end of shift, Cleaned offices in the front and back cleaned lobby, dusted, disinfected high traffic areas, mopped, vacuumed when needed, ordered supplies for site location, one on one with all building staff, removed all trash, swept under machine conveyor belt with a dust mop, would make sure outside ground was clean as well, and go to other sites buildings that company had a contract with and clean as well there all in the same day
Assistant General Manager (AGM)
Holiday Retirement(Ashford Court) - Westland, MI
March 2020 to August 2020
Payroll, scheduling, hiring, one on one with clients, Secretary work, some sales work help, helping with lease signings, one on one with residents family members, one on one with care providers, Some Accounts Receivable work, and payroll threw ADP
Housekeeping Supervisor
Hampton Inn & Suites - Romulus, MI December 2016 to December 2019 Mop, sweep, dust high and low, vacuum, clean rooms using some mild chemicals, replace rooms with all the appropriate items needed in the room, change all bedding. And open for the start of the day we're I assign all rooms to housekeepers and close at end of the day make sure all rooms are in the computer and ready,& handle any guest complaints good or bad and close contact with hotel general manager. Will go over employees time cards once giving from Human resources and will interview and hire new employees will all so terminate employees when needed. I'm Supervisor over all the housemen, laundry aids, lobby attendant, and housekeepers. I work with front desk to make sure we give the guest what is needed and I work with the hotel maintenance to insure any miner or major repairs are needed and I keep inventory count and will have the general manager order what is needed. Production Worker
Amazon Fulfillment Associates - Romulus, MI
May 2019 to August 2019
The conveyor and scan them into the computer and put them in the appropriate mechanical pod by weight and size I would also clean my area after I'm done of any boxes that I have cut open wrapping from off of the pallets I would also have to use a small ladder to load the products into the mechanical pod I left the job due to shoulder became injured and it was in my doctor's best interest that I turn to a more or less stressful job on my right shoulder that I hurt which I came back to the hotel being the assistant housekeeping manager.
Housekeeping Supervisor
Hampton by Hilton - Romulus, MI
December 2014 to December 2018
Did interview, cleaned rooms when needed, cleaned lobby when needed,cleaned restrooms in hotel lobby when needed,helped in laundry when needed, kept up inventory count and organized inventory, one on one with guest and Head Mangers, one on one with front desk,train new employees when needed, help with Inspections, helped with scheduling, would do write ups and verbal warning, would release employees form a position when needed to help in housemen duties when needed, and helped with MOD before
Housekeeper Inspector
Dearborn Inn Marriott - Dearborn, MI
August 2016 to October 2016
Prepare carts with all cleaning supplies, one on one with all guest,strip rooms from all dirty Lenin and trash, replace items back into the room as needed, dusting, moping all bathroom floors, & vacuuming all rooms.
Executive Housekeeper
Baymount Inn & Suites - Romulus, MI
August 2015 to July 2016
Responsibilities I prepare all room boards for housekeepers and check all rooms after cleaned. I also handle any problem with guess and ordering items needed for the department and if need I will go and Strip rooms by removing trash, dirt lien ion, dirt towels, and than I clean the room with giving chemicals, refill room with items company want inside the hotel rooms, make beds, dust high and low, and vacuum rooms.
Accomplishments
Guest love to talk to me my fellow Co works say they love my hard work, helpfulness to them, quick I catch on, and how I will make you smile.
Skills Used
Costumer service, speed, and cleaning.
Secretary and Tutor
Inkster Housing Commission - Inkster, MI
February 2014 to March 2016
Responsibilities
Copied papers, lesson planning, talked to residents, helped put together events, prepared advertisements and distributed them. Once the position closed I continued to voluntary my services until March 2016. Accomplishments helped children learn helped them learn about some of the medical words and meanings.
Skills Used typing,faxing,customer service
Patient Assistant
American House - Taylor, MI
May 2012 to June 2012
Assisted with grooming, escorted to meals, and if needed prepared meal,& assisted with bathroom needs. Medical/Office Assistant
House Calls Physician - Allen Park, MI
July 2009 to October 2011
Assisted Physician with House visits to patients homes, answered phones, scheduled appointments, and filed all charts, gave injections when told, took blood pressure, took vitals, & drew blood. Education
Diploma in Medical Assistant
Dorsey Business Schools-Roseville - Roseville, MI
January 2008 to December 2009
High School Education in Biology
Southgate Anderson High School - Southgate, MI
May 1996 to June 1996
Skills
• Venipuncture
• Custodial Experience
• Supervising Experience
• Environmental Services
• Microsoft PowerPoint
• patient tooth care, patient dressing, patient bathing, and patient lifting and turning. Working front and back office in a doctor office, before and after care as a Latchkey provider, housekeeping, & supervisor for housekeeping department in a hotel. (2 years)
• Sanitation
• Laundry
• Leadership Experience
• Housekeeping Management
• Leadership
• Interviewing
• Microsoft Word
• Janitorial
• Patient Care
• Hotel Management
• Administrative Experience
• Hospitality Management
• Floor Care
• Commercial cleaning
• Microsoft Office
• Medical Records
• Management
• Training & Development
• Management Experience
• Office Management
• Phlebotomy
• Vital Signs
• Experience Administering Injections
• Hotel Experience
• Customer Service
• Microsoft Excel
• Payroll
• Cleaning
• Team Management
• Cleaning Experience
• Hospitality Experience
• Guest Services
• Housekeeping Supervisor
• English
• Microsoft Outlook
Certifications and Licenses
Driver's License
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