LaTunga Worthy

*** **** **** ****

Newberry, SC *9108

ad3360@r.postjobfree.com (C) 803-***-****

OBJECTIVE:

To obtain a position that offers an opportunity for growth and advancement.

EDUCATION

Attended 2010 Strayer University, Columbia, SC

Bachelors Degree Major: Business Administration

11/2006-12/2009 Piedmont Technical College, Newberry, SC

Associate in Applied Science Major: Administrative Office Technology

QUALIFICATIONS

Reliable, motivated, self-starter with the ability to multi task and work independently

Skilled relationship building and interactions as a team player

Detail oriented, skilled people person, good listening skills and organizational skills

Exceptionally attentive to accuracy

Microsoft Word, Excel, Outlook, PowerPoint, Access, Next Generation Desktop (NGD), Outlook 2000, Windows 98, Windows XP and Vista

04/2017 – Present OWNER, Vision Transport Express LLC, Columbia, SC.

Inventory Management

Vehicle Maintenance

Customer Service

DOT Regulations

Route Planning and Logistics

05/2018 – 07/2019 CUSTOMER CARE REPRESENATITIVE (At Home), TTEC, Engelwood, CO.

Support multiple client needs for Car Insurance and Mail Order Pharmacy

Answered inbound calls while multi tasking to assist callers with their account.

Interact with customers in response to inquiries, concerns, and requests about products and services

Used knowledge based tool to assist the callers. Used the Avaya phone system and instant messaging. Communicated with Leadership via email, instant messaging and video coaching

02/2016 – 11/2017 BRANCH MANAGER, Carolina Title /Payday Loans, Lexington, SC

Performed collections field and local office

Processed loan applications and correspondence as necessary

Responsible for drawer changes and performing bank deposits of large amounts of cash

Implemented new ideas for branch growth

Composed letters, memorandums, and other business correspondences.

Maintained work schedules in accordance with peak store hours

10/2013 – 2/2015 IMPLEMENTATION ANALYST, GIS, Chapin, SC.

Act as a primary point of contact during client implementation to include requirements gathering and documentation

Act as liaison with IT and Operations to ensure that the customers program works throughout the organization.

Create test plans to ensure systems function and performs as expected

Handle multiple projects with changing priorities

03/2011 – 10/2013 VERIFICATION ASSOCIATE GIS, Chapin, SC.

Telecommunications

Verify education and employment information

Handling incoming and outgoing calls while maintaining other office duties (faxing, emailing and filing)

12/2007 – 03/2013 AT HOME AGENT, West at Home, Omaha, NE.

Support multiple client needs

Obtaining, entering and verifying customer information

Explaining sales features or offering additional products or services

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