Toronto, Ontario M*N *P* • 647-***-**** • ad335w@r.postjobfree.com

PROFESSIONAL SUMMARY

I am seeking a Data Entry Administrative position where I can use my skills to make a difference in a progressive environment. I am willing to learn and take on new responsibilities.

SKILLS

•Communications (verbal-written)

•Flexible

•Customer-centric

•Time Management

•Good typing skills

•Customer Relationship Management (CRM)

•Collaborator

•Self-motivator

•Problem-solving

•Attention-to-detail

•MS Office, Outlook, Internet, Teams, Sage, Zendesk,

WORK HISTORY

Quality Control / Data Entry Administrative Clerk 09/2015 – 06/2022

SAFE Engineering Inc., Toronto, ON

•Achieved great success by reducing customer inquiries and complaints by 7% promptly.

•Entered customer information into the database system (ACT) decreased backlog by 10%.

•Performed clerical duties as assigned: arranged meetings, scheduled meetings, and met and greeted clients.

•Managed office equipment: scanner, photocopy, courier, internal and external mail, and inventory.

•Assisted Accounting division with Accounts Payables and Receivables, prepared and submitted invoices.

•Backed up and stored completed projects manually and electronically in designated file locations.

•Reviewed and cross-referenced bank statements against accounts receivable’s monthly report for payment discrepancies, and escalated findings to Controller.

•Adhered to company policies and procedures to maintain client confidentiality of records.

•Utilized Google search and other SEO tools to gather information for incomplete client profiles.

Data Entry / Customer Service Specialist 08/2004 – 05/2014

D & H Ltd., Toronto, ON

•Planned and Scheduled appointments and events.

•Meet and greet onsite clients including scheduling appointments.

•Accurately entered client data into Excel spreadsheet and database system.

•Reviewed, corrected, and re-entered customers verified data using the customized database.

•Organized and maintained customer records electronically and manually.

•Reviewed clients’ accounts for compliance irregularities and successfully negotiated financial resolution.

•Processed credit card and cheque payments electronically reducing outstanding accounts by 5%.

•Performed other administrative duties as required (faxing, copying, scanning, and drafting documents).

EDUCATION

Century Business College, Canada

Diploma: Data Processing and Office Administration

One Education College Online Studies, UK

Diploma: Customer Relationship Management

Alison Career College Online Studies, Canada

Certificate: Excellence in Customer Service

Toronto, Ontario M9N 3P7 • 647-***-**** • ad335w@r.postjobfree.com

March 3, 2024

ATTENTION: Hiring Manager,

I am excited to express my interest in the part-time Data Entry Clerk position that has recently opened in your organization. After reviewing the job requirements, I am confident that I possess the necessary skills and experience required for this role, and I believe I can make a valuable contribution to your company.

Over the past few years, my work experience has significantly improved my ability to work collaboratively and independently. I possess strong skills in communication, time management, and attention to detail, which will enable me to effectively engage with both internal and external stakeholders, thereby building successful and productive professional relationships. I am always willing to learn and grow. Here is a summary of my skills.

•Great typing skills with a 90 % accuracy, good time management skill

•Excellent attention to detail and a keen eye for detecting errors

•Investigated and resolved client issues with a 5% success rate

•Managed client database, opened, updated, and closed files

•Ability to work independently and collaboratively

Thank you for considering my application, I look forward to hearing from you.

Sincerely,

Elore Nation

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