Sylvia Zeoli

Henderson, NV *****

ad335q@r.postjobfree.com

+1-702-***-****

A passionate manager committed to providing excellent guest and team member experiences while operating a profitable and successful business

Work Experience

Senior Manager

P.F. Chang's - Las Vegas, NV

May 2023 to Present

Run day to day operations for a 525 seat restaurant. Manage all events in out private dining areas. Poc with Casino management.

Assistant Manager

MGM Resorts International - Las Vegas, NV

December 2014 to May 2023

Managed all BEO’s and Amenities. Poc with group dining,VIP services, Butler department, Casino Marketing and Executive Chef team.

Executed and reconciled all BEO’s.

Addressed and resolved any last-minute issues to bring top quality service to customers and guests Budgeting, forecasting, cost controls, labor management and revenue generating marketing programs Follow departmental procedures for safety and sanitation according to local, state, and federal health code regulations

Maintained labor cost, controlled supply/ food/ beverage purchases Conducted peer reviews, quality assurance audits and sanitation reviews Collaborated with the Executive Chef to analyze and approve food and beverage selections, and prepared sales forecasts and productivity targets for review and ratification by senior management. Showed a 2 million dollar profit in room service for the first time in 10 years in 2022. Assistant Restaurant Manager

Olive Garden - Las Vegas, NV

May 2011 to December 2014

Balanced cash drawers and safes at the end of each shift Budget monitoring and maintaining, buying and supply ordering along with Profit and Loss experience and knowledge with over 5 million in revenue

Coached team members on proper safety and sanitation methods according to county health department regulations

Conducted restaurant opening and closing procedures dropping cash deposits, running reports and completed documentation

Coordinated repairs, installations, and purchasing of equipment and fixtures for the restaurant Created purchase orders for operational and food cost and approved related invoices for payment Develop and maintain a positive team environment, coordinating daily huddles and ongoing training and development programs

Direct comprehensive business operations, including demonstrating outstanding problem-solving skills to drive attainment of company objectives and overlying principles Owner/Operator

Red Brick Inn - Geneva, NY

January 1983 to August 2010

Ran a successful full service restaurant and bar. Served breakfast lunch and dinner. Education

A.A.S. in Business Administration

Finger Lakes Community college - Canandaigua, NY

September 1981 to June 1983

Skills

• Kronos

• Budgeting

• Guest satisfaction

• manage staff

• Operations management

• Train

• Daily operations

• Profit & Loss

• Kitchen Management Experience

• Microsoft Office

• High volume

• Customer service

• Inventory control

• Purchasing

• Restaurant Management

• Food cost

• ServSafe certified

• Labor cost

• Payroll

• Management

• Customer service

• Filing

• Schedule management

• Supervising experience

• Team management

• QuickBooks

• Phone etiquette

• Training & development

• Office management

• Organizational skills

• Data entry

• Financial acumen

• Kronos

• Human resources

• Accounts receivable

• Accounts payable

• Cash handling

• Cash register

• Operations management

• Employment & labor law

• Sales

• Personal assistant experience

• Profit & loss

• Records management

• Senior leadership

• Budgeting

• Forecasting

Certifications and Licenses

ServSafe

Food Handler Certification

Assessments

Management & leadership skills: Impact & influence — Proficient November 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Management & leadership skills: Planning & execution — Proficient November 2023

Planning and managing resources to accomplish organizational goals Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Spend my free time helping at the animal shelter.

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