Cassie L. Ebeling

Pasadena, TX. ***** 713-***-**** ad3351@r.postjobfree.com

Professional Experience:

Detail-oriented and results-driven Medical Billing Audit Consultant with exceptional customer service skills seeking to leverage expertise in medical billing auditing, and customer relationship management to contribute effectively to a dynamic healthcare organization. Adept at analyzing complex billing processes, identifying discrepancies, and implementing corrective measures to ensure compliance and optimize revenue.

Medical Billing Audit Consultant

Medical Plus Supplies INC., Houston, Texas

April, 2021 - Present

Demonstrated ability to effectively manage a high volume of customer accounts and maintain accurate records.

Developed strong communication skills, both verbal and written, to interact with customers in a professional manner.

Established positive relationships with customers by providing excellent customer service.

Conduct comprehensive audits of medical records, billing procedures, coding practices, and documentation to ensure accuracy, compliance with regulatory standards, and maximize revenue generation.

Analyze billing records, claims, and documentation to identify discrepancies, coding errors, and billing inaccuracies.

Collaborate with healthcare providers, billing staff, and insurance companies to resolve billing issues, clarify coding guidelines, and optimize reimbursement processes.

Develop and implement corrective action plans to address identified deficiencies, improve billing efficiency, and minimize revenue loss.

Provide guidance and training to medical billing staff on coding guidelines, compliance regulations, and best practices to enhance billing accuracy and efficiency.

Maintain up-to-date knowledge of healthcare regulations, coding standards, and reimbursement methodologies to ensure compliance and optimize revenue cycle management.

Advanced Record keeping with an average 200-300 audits a month, with minimal findings returned.

Customer Service Representative

Provided 20 years exceptional customer service to clients by addressing inquiries, resolving complaints, and ensuring customer satisfaction.

Handled incoming calls, emails, and inquiries regarding billing inquiries, account issues, and service requests.

Investigated and resolved billing discrepancies, processing errors, and payment issues in a timely and efficient manner.

Educated customers on company policies, billing processes, and available services to promote customer retention and loyalty.

Maintained accurate customer records, updated account information, and documented customer interactions in the CRM system.

Skills:

Proficient in Medical Records via Brightree and FasTrack.

Strong knowledge of medical coding systems (ICD-10, CPT, HCPCS)

Excellent analytical and problem-solving skills

Outstanding communication and interpersonal abilities

Ability to work independently and collaboratively in a team environment

Detail-oriented with a strong focus on accuracy and compliance

Other Experience:

B.J.’s Locks and Mailboxes

2012 – present

Providing personal assistance to the owner including cleaning, filing, answering phones, delivering products, refurbishing mailboxes, rekeying locks, installing new or refurbished mailboxes, locks, and door knobs and running errands.

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