STANLEY R. MERENTIE

**** ******* ***. 224-***-****

Evanston, Illinois 60201 ad334z@r.postjobfree.com

QUALIFICATIONS SUMMARY

A resourceful, analytical leader, and problem-solver. Multi-lingual, fluent in French, Spanish, English and Haitian Creole, Extensive experience in the U.S. Armed forces includes mechanical/electronic troubleshooting, telecom installations, repairs, and maintenance.

Experience in the corporate arena demonstrates leadership, client service skills: planning, organizing and time management..

Entrepreneurial experience reflects strong professional ethics, maintaining an unyielding focus on achieving results and developing solutions to client needs.

PROFESSIONAL EXPERIENCE

MERENTIE HOME CARE FOR SENIORS:

Applied leadership, problem-solving and medic experience to develop a program that effectively addresses the needs of seniors who require full time care.

Trained home-care support team to effectively care for clients with a focus on skills that ensure client trust and comfort:

Time Management Skills ` Empathy & Trustworthiness

Observation Skills Communication Skills

Physical Strength and Stamina. ...

CUSTOMER SERVICE MANAGER

Embassy Suite Hotel, Schaumburg, Illinois

Guest Service/Front Desk Manager

●Provided full range of customer service for diverse national and international client base

●Maintained a catalog of current cultural events and local attractions, arranged transportation

●Applied awareness and appreciation for diverse cultures, interacted effectively to diffuse potential conflict

●Effectively addressed and managed all client questions and issues to ensure client comfort and enjoyment of hotel facility

●Communicated in French or Spanish to resolve disputes for international travelers

●Managed travel issues for convention groups and local and international clien

●Lamin-Art, Schaumburg, Illinois

International Customer Service

●Led customer service for the French-Canadian market and sales, expanding the company client base beyond the United States

●Coordinated with major shipping companies to determine the quickest and most cost-effective method to ship products across the border to Canada

●Communicated with architectural, design and manufacturing companies to assess their product needs and monitored sales and implementation process

U.S. Department of Transportation, Chicago, Illinois

Transportation Security Lead Officer

●Managed detail sensitive procedures for screening, inspection, search, seizure, and control measures in high volume air travel facility

●Communicated with travelers in both French and Spanish, giving directions and responding to inquiries in a professional and courteous manner

●Maintained focus and performed effectively in high volume, high-risk context characterized by disruptions from disgruntled passengers, time pressure, and the stress of working to identify and locate potentially life-threatening devices

TRAINER & COACH

406th Signal Company, North Riverside, Illinois

Signal Support System Specialist

●Trained personnel in radio, telephone, tape recorder and intercommunications maintenance.

●Trained in and applied supervision skills, installation and maintenance of signal system and terminal devices including radio, wire, and battlefield automated systems

●Conducted cross-training for unit team members in areas of expertise including automation, communication, and user owned and operated signal equipment

The Orkand Corporation, Falls Church, VA

Information Systems Analyst/Trainer

●Systems Analyst and trainer for second largest private IT service provider to the federal government

●Trained personnel in embassies and consulates in world-wide locations

●Reviewed and assessed projects, implemented computer applications, and trained U.S. Embassy and State Department local personnel

●Enhanced procedures for non-immigrant visa processing through installation and support for function specific software applications

EDUCATION

University of Maryland - B.S. International Marketing and Management, Dec 1999

Maxwell AFB, Community College of the Air Force – A.S Information Systems and Computer Science, Dec 1991

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