Andrea Diggs

Pasadena, MD ***** 443-***-**** ad334q@r.postjobfree.com

Objective:

Highly organized and detail-oriented administrative assistant with 12 years of experience in providing efficient and comprehensive administrative support. Seeking a challenging position where I can utilize my strong organizational and communication skills to contribute to the success of the organization.

Education:

Carver Vocational High school – High School Diploma

The Community College of Baltimore County – Associate of Arts in Humanities and Social Science (January 2013 – December 2014)

Skills:

1. Office Management: Proven ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment. Proficient in handling scheduling, coordinating meetings, making travel arrangements, and maintaining office supplies.

2. Communication: Excellent written and verbal communication skills, with a keen attention to detail. Demonstrated ability to communicate effectively with clients, colleagues, and senior management.

3. Organization: Strong organizational skills to maintain files, records, and databases efficiently. Expertise in managing confidential information and maintaining a high level of discretion.

4. Computer Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and skilled in using various office equipment. Familiarity with database management systems and quick learner of new software applications.

5. Problem Solving: Proactive and resourceful problem solver with a strong ability to identify issues and implement effective solutions. Capable of adapting to changing situations and making sound decisions under pressure.

Experience:

DEPUTY DIRECTOR ADMINISTRATIVE ASSISTANT

Maryland Department of Transportation, Baltimore, MD

April 2022-Current

- Prepared and edited correspondence, reports, and presentations using Microsoft Office Suite.

- Maintained accurate records and organized files both electronically and physically.

- Created secretary manual training document for all onboarding staff to utilize upon joining the team.

- Train part time secretaries with all necessary knowledge when full-time secretaries are out of office, short staff, or high-volume work load.

- Managed office supplies, inventory, and equipment, ensuring timely reordering when necessary.

- Handled incoming and outgoing communication, including phone calls, emails, and mail distribution.

- Collaborated with team members to streamline administrative processes and improve efficiency.

- Maintained confidentiality of sensitive information and handled highly confidential matters with discretion.

ADMINISTRATIVE ASSISTANT – PART TIME

Maryland Department of Transportation

May 2011-April 2022

- Provided administrative support to various departments, including document preparation, data entry, and filing.

- Assisted with event planning and coordination, including venue selection and logistics.

- Responded to inquiries from clients and internal staff, providing timely and accurate information.

- Assisted in the creation and editing of presentations and reports using Microsoft Office Suite.

- Conducted research and gathered data for projects and presentations.

PROGRAM MANAGER

Safe Alternative Foundation for Education

January 2019- February 2022

BUS OPERATOR

Maryland Department of Transportation

August 2003 – Present

Certificates and Licenses:

1.Maryland Notary Public – April 2023

References:

Available upon request

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