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Customer Service Quality Assurance

Location:
Bronx, NY
Posted:
March 04, 2024

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Resume:

Chanaya Brennan

646-***-****

ad3341@r.postjobfree.com

Skills

● Mail Processing

● Information Databases

● Attention to Detail

● Quality Assurance

● Customer Service

● Organization and Planning

● Public Speaking

● Classroom management

● Teaching, tutoring and counseling

● Experience working with special needs

● Emotional and social support

● One-to-one student work

● Behavior management

● Conflict resolution

● Experience with students on the

spectrum or emotionally disturbed

Experience

European Wax Center New York, NY

Wax Specialist Aug 2018 – Present

● Responsible for implementation of customer service to exceed guest expectations

● Responsible for maintaining a clean and professional environment including daily cleaning checklist and other cleaning duties as needed.

● Support and protect the culture of teamwork and non-competitiveness and non client thieving behavior.

Rudin Management New York, NY

● Mail Clerk Jul 2015 – Aug 2017

● Delivered outgoing parcels on foot or using public transportation making sure each delivered package was signed for by an authorized recipient.

● Performed inventory on and stocked office supplies, cleaning materials and pantry items.

● Verified the items are addressed correctly, marked with the proper postage, and suitable condition for processing.

● Removed container of sorted mail or parcels and transferred them to designated areas.

● Sortedand routed incoming mail, and collected outgoing mail, using carts as necessary Iona College New Rochelle, NY

Librarian (Internship) Aug 2015 – Dec 2016

● Checked books in and out of the library.

● Taught library patrons basic computer skills, such as searching computerized databases.

● Searched standard reference materials, including online sources and the Internet, to answer patrons' reference questions.

● Delivered and retrieved items throughout the library by hand or using pushcart.

● Catalogued and sorted books and other print and non-print materials according to procedure and returned them to shelves, files, or other designated storage areas. Phipps Summer Camp Bronx, NY

Counselor Intern Jul 2015 – Jul 2016

● Supervised students in classrooms, cafeterias, school yards, and gymnasiums, or on field trips.

● Tutored and assisted children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.

● Discussed assigned duties with Head Counselors to coordinate instructional efforts.

● Presented subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.

European Wax Center New York, NY

Guest Services Associate June 2021 - Dec 2021

● Responsible for all opening and closing procedures of the center. managing the flow of guests in and out of the center and assisting with questions as needed.

● Responsible for selling wax passes and opening and closing procedures of the center.

● Maintaining the front center, including, but not limited to, restocking product shelves keeping in track of inventory.

● Managing reservation books regarding the guest request and associate availability.

● Educating guests on in house promotions and savings on passes.

● Maintaining front desk and store cleanliness

● Managing register and deposits.

Department of Education Brooklyn NY - Bronx NY

Francis Scott Key Nov 2021 – June 2023

● Guided special needs students in a one-on-one environment.

● worked collaboratively with speech therapist, physical therapist,and other providers to integrate key training into lesson plans.

● Implemented individual lesson plans based on ongoing assessment of each student's needs.

● Administer and assist students in classrooms, cafeteria, school yards, halls and bathroom.

● Utilized a variety of behavioral management techniques and strategies to develop and promote desired behavior.

Education and Certifications

Iona College New Rochelle, NY

Aug 2015 - Dec 2016

Bronx Lighthouse College Prep Academy Bronx, NY

High School Diploma Jun 2015

General Education

Department of Education

Level 1 Teaching Assistant Certification Jan 2022



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