Onielson Neston

407-***-**** ad333y@r.postjobfree.com Ocoee, FL 36003

SUMMARY

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

SKILLS

Credit and Cash Payments

Guest Amenities

Transportation Information

Safety and Security Procedures

Housekeeping Notification

Computer Skills

Guest Registration

Teamwork and Collaboration

Decision Making

Verbal and Written Communication

Payment Processing

Customer Service

Check In and Check Out Procedures

Nightly Audits

Guest Message Transmission

Phone and Email Etiquette

Reservations Management

Room Assignment

Online Bookings Management

EXPERIENCE

Night Auditor, RedRoof hotel, October 2022-Current Orlando, FL

Ran end-of-day computer functions and closed out reports, submitting details to [Job title] for review.

Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.

Front Desk Agent, Crown Plaza Hotel, August 2022-Current Orlando, FL

Answered telephones and greeted visitors to assist, answer questions and direct. Input customer data into reservation systems and updated to reflect room changes. Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.

Night Auditor, Crown Plaza Hotel, March 2022-August 2022 Orlando, FL

Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.

Tracked income and expenses for business using accounting software. Assessed data and information to check entries, calculations and billing codes for accuracy. Completed nightly updates to hotel rates and individual room charges. Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.

Ran end-of-day computer functions and closed out reports, submitting details to [Job title] for review.

Audited and balanced cash and credit transactions daily and reset register for next day's operations.

Performed balance procedures for hotel accounts and resolved discrepancies. EDUCATION AND TRAINING

High School Diploma

Blaise Pascal, Haiti July 2016

LANGUAGES

English:

Professional

Spanish:

Professional

French:

Professional

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