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CONTACT

Address : **-** ******** ******, ****** Neck, NY 11363

Phone : 516-***-****

Email : ad333l@r.postjobfree.com

SKILLS

MS Word

PowerPoint

Access

Saber

Maxeb & Call Center

Medicaid

Medical Terminology

Data entry

Ticketing and Tour Planning

Facet. Access

Excel

Transportation

Customer Services

Documentation

Fast

Power Point

Cargo Spot

Global logistics

Patient Care

Daily Living Assistance

PROFESSIONAL SUMMARY

Educated, bilingual candidate with over 8 years of experience in a call center setting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ability to multitask and work under pressure.

WORK HISTORY

Caregiver, 10/2020 to 12/2023

Freedom Care LLC

Skilled in assisting patient with daily living activities, monitoring vital signs and administering medication, Transportation for social activities or doctor's visits.

Cargo Agent, 09/2019 to 03/2020

Globe Air Cargo

Issue air freight bookings and keep track of the export shipments. Data entry of all booking information and keeping it current with the latest information. Updated customers on cargo and email statuses by closely monitoring receipt and tracking processes.

Customer Service Representatives, 04/2018 to 09/2019

Logistic Care

Schedule, modify and cancel reservations as requested works with facility representative to maintain accurate member records. Handled customer inquiries and suggestions courteously and professionally.

Cargo Agent, 10/2016 to 10/2018

Worldwide Flight Service

Responsibilities include computer data entry, prepares import all flight documents. Interfaces with U.S Customs. Utilized computer systems to manage cargo shipments and accurately track goods.

Customer Service Representatives

Fidelis Health Plan, 04/2015 to 06/2015

Member Service Associate Responded to customer inquires regarding Child Health, Family Health Plus, Medicaid and Medicare. Handled customer inquiries and suggestions courteously and professionally.

Customer Service Representatives, 11/2013 to 03/2015

The Port Authority Of NY & NJ, JFK International Airport

Responsible for handling Inbound/ Outbound Calls and providing complete resolution to the customer in a fast paced call center environment. Investigated and resolved customer inquiries and complaints quickly.

Enrollment Counselor, 07/2006 to 10/2013

Maximus, Inc.

Eligibility to enrollment/transfer/disenrollment process. Transfer/refer consumers to appropriate entities according to the established guidelines.

EDUCATION

06/1999

LaGuardia Community College - Long Island City, NY

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GRAZYNA KORZENIOWSKI

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