Ervida Lacej Project Manager

ad333i@r.postjobfree.com 416-***-**** Toronto, ON M6B 1K1

Portfolio:

Extensive experience with people: communicative; resourceful; self-confident.

Highly organized in setting priorities and following up using time management.

Efficient execution of work through technical proficiency.

Project management and financial governance.

Production and presentation of project reports.

Track and control budgets, schedules, activities, and resources.

Communication, and Accountability.

Technical Skills:

Word, Excel, PowerPoint, O365, Outlook, MS Teams, Access, Meeting Minutes, JIRA, Confluence, SAP, Zoom, MS Project, Oracle, Visio, Google Workspace, Monday.com, Salesforce, SharePoint, BMC, PMI /Scaled Agile principals Wireless/Wireline Technology, Troubleshooting/Issue Resolution, Process Improvement.

Employment History:

Telus Corporation - (Contract)

IT Project Manager Nov 2022 – Dec 2023

Project Responsibilities

Act as subject matter expert for all matters related to Portfolio Financial Governance

Evaluate, maintain, or modify best business practices and project KPIs to achieve project management objectives.

Manage and present CAPEX OPEX Budget financials for MEE, YEE, and Quarterly to directors & VPs - reporting data of the project’s health, budget, and risk.

Coordinate with Project Managers to build forecasts, reconcile actuals and discrepancies.

Demonstrated / implementing agile, Lean/Kanban, iterative and waterfall tools and processes.

Applying operational excellence principles and approaches to PMO management

Facilitate Procurement process.

Update & maintain PMO user guides and documentation.

Purchase order management on the overall portfolio; includes creating and updating purchase orders in the SAP system: order closures / contract renewals / creation & completion of all change request documentation.

Request & manage all new / existing project charge codes & closures.

Liaison between vendors & managers for onboarding/ billing/ procurement.

Management of performance indicators and dashboards

Manage and request all reposting / budget transfers / transfer of actuals.

Planned and successfully delivered large projects with moderate risk and complexity.

Identified and secured project resources and managed project schedules and budget to ensure project is delivered on time, on budget and within scope, meeting customer expectations.

Applied strong project management techniques and skills combined with a large complex business environment in solution implementation.

Applied strong leadership skills to remove obstacles and resolve conflicts.

Rogers Communications Inc (Permanent)

Network Project Manager / Coordinator Sept 2011 – Sept 2022

Project Responsibilities

Liaised with architects, Engineers, Construction and Design team for daily updates.

Developed and maintained a detailed master project schedule including all timelines involved in the project.

Evolving project management practice and tools through the documentation, integration, application and acceptance of different PM approaches and methodologies

Acted as liaison with subcontractors in expediting drawings and related information.

Preparation and execution of the project’s progress reports / site folder reports.

Prepared and/or edit meeting minutes, status reports, presentations, legal documents and other artifacts.

Managed Communication with internal and external stakeholders

Creation and completion of all change request documentation

Executed a variety of projects, including capacity upgrades, network upgrades, new site builds, and network expansions. Utilized PMI PMBOK methodology.

Utilized Scaled Agile principles to manage projects for network service additions in fast-paced environment, where requirements and scope change more frequently.

Fully understand the solution and interdependencies that impact project delivery, the network, and business.

Established tracking tools to review multiple projects simultaneously and keep them on schedule, including project timelines, status, issues, resolution logs, and key deliverables. Utilize Salesforce, Oracle, SharePoint and Jira for project successful delivery.

Provided technical assistance to stakeholders, as needed. Expedited Network Change ticket approval by utilizing tools, such as BMC Remedy, and following up with stakeholders to meet project deadlines. Ensured projects are properly prioritized and resources appropriately allocated.

Issued daily updates to stakeholders regarding project progress.

Submitted service critical change tickets and followed through, ensuring they were approved before the planned date. Also submitted network change tickets with BMC Remedy for project activities.

Collaborated with technical departments, field technicians, and carrier companies to conduct routine tests, troubleshooting, and work order execution.

Prioritized incidents and reported escalations to upper management, when needed. Performed root cause analysis to determine root issue of any incident and managed until issue was resolved.

Interfaced with Network Operations Groups, Engineering and Customer-Facing Groups to provide smooth operations and resolve roaming and any customer issues.

Played integral role, working with management and the process team to improve WO/WT assignment process.

Education:

2022 SAFe® Certification

2017 Scrum Master certification

2016 Institute PMI Pennsylvania (PMP Certification)

2012 Telecommunications Management Certificate, Metropolitan University, Toronto

2001 Bachelor’s Degree in Telecommunications Engineering, Tirana, Albania

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