Customer Service Agent
Resume:
AG
Alitha S. Gray
With a distinguished **-year tenure in customer service relations, I have
consistently demonstrated an exceptional ability to meet and surpass productivity objectives. My track record highlights a proven aptitude for swiftly troubleshooting and resolving issues, thereby ensuring optimal customer satisfaction. Upholding a steadfast commitment to professionalism, patience, and efficiency, I strive to mitigate customer discontent and foster enduring loyalty. Location
Las Vegas, NV
Phone
***********@*****.***
Experience
2022-Present
Service Agent Resortcom
Primary duties involve managing inbound calls to process members' monthly loan payments and maintenance fees, as well as communicating with members via phone and email regarding their timeshare arrangements. Additionally, responsibilities include updating member account details as necessary, coordinating the distribution of documents to members seeking to surrender, sell, or transfer their contracts, forwarding requests to resorts for late charge waivers, conducting follow-ups with both members and resorts regarding submitted requests, and meticulously documenting all account interactions. 2018-2022
Leasing Support Agent Knoah Solutions (Essex)
In charge of providing rental price quotations for a portfolio of 250 properties under our management, coordinating property tours, and liaising with our leasing offices to ensure tour schedules are maintained. Additionally, tasked with addressing inquiries from prospective tenants via email, as well as managing incoming maintenance calls from current residents. Responsibilities also include processing maintenance requests, coordinating with maintenance technicians to address these requests promptly, and meticulously documenting all account interactions.
2017-2018
Williams-Sonoma Inc. Recruiter
Responsible for contacting potential applicants to conduct interviews and making the decision to hire, sending assessment test, drug screenings and offer letters to applicants.
2016-2017
Vegas.com Contact Center Representative
Tasked with handling inbound calls from customers seeking to purchase tickets for various shows, tours, attractions, hotel reservations, and hotel and flight packages. Additionally, responsible for initiating outbound calls to tour companies, box offices, banks, and other financial institutions pertaining to customer orders. Facilitated payment processing, managed refund requests by liaising with box offices, and executed refunds for customers. Conducted follow-ups on email inquiries related to customer orders and provided support to customers utilizing our online chat service, addressing queries regarding show and tour tickets, as well as inquiries regarding air and hotel packages or hotel reservations. Moreover, proficiently addressed general inquiries while diligently documenting each customer interaction.
2015-2016
American Homes 4 Rent Lead Manager
Tasked with handling inbound calls from both tenants and non-tenants, addressing inquiries related to property management, homeowners’ association (HOA) matters, maintenance issues, and billing concerns. Conducted outbound calls and emails to the property management office to report complaints and address general issues. Managed the scheduling of maintenance requests from tenants and facilitated their transfer to the maintenance department for resolution. Also responsible for handling escalated calls from associates. Aided tenants and prospects in registering on the AH4R website, troubleshooting login or navigation issues, and escalated matters to support via email when necessary. All interactions were meticulously documented for reference.
2013-2014
Promo Direct Account Executive
Executed order processing with precision and efficiency. Managed payment processing via phone transactions. Provided accurate and timely shipping rate quotations. Delivered exceptional customer service by furnishing precise and relevant information to address inquiries related to customer orders, effectively troubleshooting issues, and swiftly resolving complaints. 2009-2012
Debtwave Credit Counseling Client Service Specialist Provided accurate and appropriate information in response to customer’s credit card inquiries. Developed effective relationships with all credit card companies through clear communication. Processed payments and setup payments arranges, troubleshooting issues and resolved complaints. Notating the accounts. 2007-2008
Toyota/Lexus Financial Service Lease Termination Representative Handled inbound calls related to customer accounts, including quoting lease payoffs and processing payments. Provided support to financial companies and dealerships in refinancing customers' vehicles. Analyzed account details to identify suitable solutions for addressing customer issues and meticulously documented each interaction.
Education
San Diego Miramar College
August 1993 Certified Credit Counselor
January 1995 Certificate/Business Admin.
Key skills and characteristics
• Type 45wpm, 10 Key Calculation, Data Entry, Word Processing, Telecommunication Skills, Excel, Microsoft Word, CSC, Cactis, Pershing, Procedent 2000, Member Ties, Webex, Icoms, Speed Pay, AS400, Skpe, Skip Tracing, Survey Monkey, Applicantstack,Yardi,CRM,Moxie,Web QA,
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