MH Michelle Hudson

Lakewood, WA ***** 253-***-****

ad332q@r.postjobfree.com

PROFESSIONAL

SUMMARY

To earn a position of leadership in a company where team building, hard work and excellence are considered top priorities.

SKILLS Leadership Experience

Organized

Team Player

Dependable

Able to handle highly stressful

situations with professionalism

and a smile.

Trainable

Detail Oriented

Hard Working

Quality Trainer

Customer Relations

Active Listening

Credit Card Payment Processing

Customer Service

Critical Thinking

Problem-Solving Ability

Computer Proficiency

Professional Telephone

Demeanor

Customer Relationship

Management

Managing Multiple Tasks

Product Organization

Calm and Professional Under

Pressure

Prioritization

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 03/2022 to 02/2023 Morrell's Cleaners Tacoma, WA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Developed community reputation through commitment to customer satisfaction and strong client relationships.

CASHIER / 11/2017 to 07/2018

Walmart

Accurately scanned products for our customers while delivering world class customer service

Handled all transactions to complete the sales, be it debit, credit or cash and hopefully made their shopping experience a pleasant one by sending them off with a smile.

HOUSEKEEPER 06/2017 to 08/2017

Flagstone Motel

Maintained cleanliness of guest accommodations for their comfort and safety while guaranteeing a pleasant and stress free stay at our establishment

Temporary position for the season.

LABORER / LABOR WORKS 07/2016 to 03/2017

Able to fulfill the requirements of a variety of assignments, et al: Geoduck farmer, Flagger, General laborer, Sorter at Unifirst, ride operator and game attendant at the Washington State Fair.

OPERATIONS SPECIALIST 02/2011 to 02/2016

Dynacraft

Production line experience manufacturing components for tractor trailer assembly specifically: ABS Valves, Hose (hydraulic, fuel, power steering), Steering gears, Battery cables, A/C hard lines, etc Adhered to all safety and quality expectations while maintaining critical deadlines

Progressed from operator to qualified trainer in five different production areas.

EDUCATION E.E.S. / Phoenix Institute of Technology, Phoenix, AZ 1991 GPA: 4.0, Dean's List with perfect attendance

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