Customer Support Experience
Resume:
Sharda Schoolfield
* ******** **** ***** ** *****
****************@*****.***
HIGHLIGHTS
Customer experience based high performer seeking to enter into a position with long term growth potential. Dedicated to perfectionism and stellar customer support with an eagerness to learn all aspects of a new environment. Excellent multitasker who works well under pressure with many years of positive feedback from peers, management, and customers. Completed operational requirements by scheduling and assigning administrative projects and expediting work results.
QUALIFICATIONS:
Serve customers, build relationships and ensure their satisfaction by providing product and service information; resolving product and service problems; accurately processing, expediting orders consistent with customer requirements; ensuring accurate transactions and documentation within guidelines and regulations set forth by customer, local and foreign governments and Mativ. Manage customer information, databases and reports.
Excellent administrative organization, and customer service skills
Computer Skills; Microsoft Word, Excel, PowerPoint, Internet skills
EXPERIENCE
SWM/MATIV Middletown, DE 2022- Current
Answer timely order inquiries, shipping information, pricing and other requested information.
If applicable, open customer accounts by recording account information for new customers and maintain customer records by updating account information as required.
Maintain and enter all customer purchase order information into the order entry and invoicing system.
Coordinate domestic, export or import shipments with customer requirements to facilitate prompt, economical delivery of products and promote customer satisfaction.
Review orders entered to ensure correct prices and order information to eliminate the possibility of error.
Expedite in-process orders to coordinate efficient Plant operations with customer requirements.
Maintain regular communication with customers and encourage updated forecasts and future orders.
Coordinate with all parties to ensure goods are following Customs, Tax and Legal obligations
Collaborate to resolve product or service problems, immediately communicating to sales any complaint.
Process authorized return of product and subsequent adjustments to provide customer with prompt credit and efficient resolution.
Delaware State Housing Authority Dover, DE 2020-2022
Administrative Assistant
●Rent Reasonable, to verify that the rent negotiated between Landlord and Tenant are within the Guidelines
●Explain program procedures and policies to new landlords
and tenants.
●Processes information to include sorting, coding, entering, modifying, deleting, filing and retrieving data; establishing new files and new filing systems; managing files; maintaining control of data and conducts follow-up to maintain continuity of operations; purges and disposes of data/records.
●Access Easy Housing/Elite to update client information on cases
●Maintain comprehensive computerized tenant files. Ensure accurate data input. Prepare and ensure all third-party verification forms are sent. (App-Extender)
●Interact with State, federal, and local agencies, applicants, residents, and general public. Identify unusual housing or social conditions and make referrals to Child Protective Services,
●Assist staff in processing annual certifications
Berry Global (Express Employment) Middletown, DE 2019-2022
Dispatch Office Assistant
●Routes orders through both manual and routing systems methods
●Maintains a high level of organization
●Responsible for maintaining accurate filing system of direct ship orders
●Participates in all daily activities of the traffic area
●Ensures timely and accurate flow of paperwork
●Plans and consolidates customer’s orders in the most economical and efficient manner
●Consolidates orders using delivery windows, mileage, and protection of product integrity as benchmarks
●Employs cost avoidance decision making process
●Guarantees that special needs of customers are me
A Center for Mental Wellness 2019-2020
Medical Assistant
Room patients, obtain vitals, patient history and reason for seeking care
●Process telephone messages
●Follow Prescription refill procedures
●Maintain patients records confidentially
●Record patient charges and lab charges for billing department
●Assist the provider with patient education pertaining to their ongoing health care:
●Results of Lab reports, administer Injections
Elizabeth Murphey School 2017-2018
Youth Care Advisor/Staff
●Youth Care advisor, liaising with teachers, social workers, local authorities, health professionals, refuge workers and parents.
●Support and advocate on behalf of young people facing welfare, behavioral, developmental, social and protection issues.
●Plan and facilitate programs to address the particular issues young people face, including:
●building self-esteem and confidence, family conflict, homelessness, drug and alcohol abuse, sex and relationships, education, and finding a job.
Child Support Specialist 2016-2017
Division of Child Support Enforcement
●Conduct interviews in order to obtain and exchange general and sensitive information
●thoroughly review Child Support Applications & referrals for clients seeking AFDC, Food Stamps, and Medicaid benefits. Initiate case for those clients who are deemed eligible.
●Communicate to worker all confidential and sensitive information: verifying living arrangements of absent parent through various resources.
● Generate petitions
●Responsible for contacting the absent parent’s current or previous employer.
●Using DCSS system I am responsible for confirming updated information and make case decisions based on my knowledge of Federal and State Rules and Regulations.
●Responsible for interim changes needed, such as address updates, technical closings and adding newborns to existing cases.
●I am responsible for the Initial setup of cases and am required to log all case activity and complete all computer work and case file organization before a case can be processed further.
●Create Master Client Index numbers for first time clients.
●Gather information from DOL, Accurint, Social Security records to help the Senior Social Worker determine eligibility.
Call Center Agent 2016-2017
PHRST Payroll All Human Resources State of Delaware
●Database software entering information and PHRST employee self-service automated system.
●Open enrollment for all Delaware State Workers for 2016
●Greet State workers answer any questions pertaining to accessing accounts
●Assist with password reset
●Help to create new password, navigate State employees to the appropriate web page.
Accounting Administrator 2015-2010
State Farm Phil Hill Insurance—Dover, DE
2011- 2015
●Refinanced auto loans, assisted with opening life insurance, and auto claims.
●Managed life sales, excelled in refinancing car loans, and coordinated life insurance.
●Booked appointments, scheduled life exams and collected data.
●Planned and coordinated with customers to complete appointments. Set up education seminars on new product and ways to save.
Education
Delaware Tech Terry Campus---Dover, DE
Vocational Certification Medical Administrative Assistant
Wilmington University—Dover, DE
Bachelors of Science, Behavioral Science
Lake Forest High Graduate.
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