Customer Service Independent Contractor

Angel Thomas

**********@*****.*** Mobile, Alabama 36618 251-***-****

Summary

Hardworking and reliable college graduate and independent contractor, with exceptional track record of reliable attendance and high-quality work. Friendly and attentive, ready to assist customers with excellent customer service. Flexible, versatile, attentive, and able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in social work-driven environments. Strong collaboration skills to thrive in fast-paced, high-stress environments.

Skills

Client assessment and analysis

Creative problem solver

MS Windows proficient

Self-Motivated and Resourceful

Experience with diverse populations

Customer Service Experience

Tech-savvy

Active listener

Critical thinker

Empathetic

Confidential documentation and record keeping

Psycho-social assessments

Avid Computer-User

Expierence

02/2015 - 01/2022

Beauty Land Beauty Supply

Mobile, Al.

Team leader/ cashier

Assisted in customer satisfaction.

Assisted in ordering needed store supplies.

Friendly tone and professional demeanor

Ability to build rapport with customers while assisting them with their needs

01/2018 - 02/2020

Carnival Cruise Lines

Mobile, AL

Vacation Planner

Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.

Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.

Collaborated with sales department to arrange large group hotel bookings for such special events as destination weddings.

Contacted customers to advise on travel conveyance changes and to confirm reservations.

Acquired detailed knowledge of services, promotions, and events to offer added value to travelers.

Demonstrated ability to deliver high-quality customer service over the phone

08/2017 - 12/2018

Pilot Catastrophe Services, Inc

Mobile, AL

Total Loss Processor/ Claims Associate

Made initial contact calls and follow-up calls to insured clients.

Notified and updated agents of changes.

Monitored faxes and e-faxes for proper distribution.

System and software in-house training.

Prompt technical support.

Contacted Lien Holders to retrieve a Letter of Guarantee for Insured's/ claimants.

01/2017 - 05/2017

Penelope House

Mobile, AL

Undergraduate Student Intern

Applied social work ethical principles to guide professional practice.

Applied critical thinking to inform and communicate professional judgments.

Helped to advance human rights and social and economic justice.

Engaged in research and trauma-informed practice.

Organized treatment projects that focused on problem solving skills and creative thinking.

Identified treatment goals based on individual diagnosis and history.

Located housing and other support services for displaced individuals working through domestic issues.

Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Collaborated with social workers to support patients.

06/2016 - 01/2018

Bayou Oaks Group Home

Satsuma, Al

Behavioral Aide

Helped to create a learning environment for patients to practice and retain necessary skills for everyday life.

Assessed patient needs and recommended appropriate courses of treatment.

Supported over 10 patients while monitoring and evaluating effectiveness of care plans and providing modifications when necessary to achieve desired results.

Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.

Maintained calendar of social, recreational and educational events to enhance patient stays.

Emotionally supported psychiatric patients, monitoring changes in behavior for potentially dangerous changes.

Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.

Answered office phone calls and emails, answering questions and scheduling appointments with designated doctors.

Education and Training

05/2017

Mobile

Bachelor of Arts and Sciences: BSW in Social Work, Speech and Communication, Sociology, Psychology, and Social Work, Sociology

University of South Alabama

GPA: 3.0

Vice President of the (SWSO) Social Work Student Organization Club

12/2019

Silver City, NM

Master of Social Work in Social Work

Western New Mexico University

GPA: 3.38

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