GEORGE MITCHELL

587-***-**** / ad331i@r.postjobfree.com

PROFILE

A self-starter, with years of customer service experience and education in the Criminal Justice field.

PROFESSIONAL SKILLS

Security

Day to day security management of up to 20 client sites.

Supervised mobile security unit of up to 10 staff.

Utilize de-escalation and active listening techniques to effectively manage crisis/conflict situations

Trained new staff in procedures and monitored staff on site.

Scheduled staff for each client site and recorded hours.

Ensured staff had information required for each site and/or special event worked.

Checked sites daily and incident reports.

Operated a vehicle to visit locations.

Customer Service

Excellent people and customer service philosophy and skills.

Ability to deal with a wide variety of people and situations effectively.

Provide detailed and complex information in a concise and easy to understand fashion.

Consistently utilize good judgment in situations requiring conflict resolution and problem solving.

Consistently demonstrate a high degree of confidentiality in file management.

Effective oral communication and presentation skills.

Understand the importance of customer retention and work hard to maintain positive relations.

Retail Management

Managed a fast-paced store with the highest store sales per square foot in Canada.

Exercised sound judgment and conflict resolution in managing up to 10 staff members.

Ensured the store delivered a consistent and superior level of customer experience.

PROFESSIONAL BACKGROUND

Monitoring Officer

The Commissionaires

Assistant Manager

Cloverdale Paints, Calgary, AB 2013-2018

Customer Service Representative 2011-2013

Dulux Paints, Calgary, AB

Site Supervisor/Scheduler

Securitas, Calgary, AB 2010

Branch Manager

Cloverdale Paint Incorporated; Calgary, Alberta 1999-2009

EDUCATION AND TRAINING

Diploma, Criminal Justice - Columbia College; Calgary, Alberta 2010

Graduated with Distinction

Masters Of Arts, Canadian-American Relations, Wilfrid Laurier University; Waterloo, Ontario

Bachelor of Arts, Canadian History, University of Calgary; Calgary, Alberta

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