RAYMOND A. SALVERDA

*** ****** *** **

Calgary, Alberta

T3K-0R5

403-***-****

ad32zu@r.postjobfree.com

RELEVANT SKILLS

Customer Relationships: Strong customer management skills. Have managed corporate accounts with various requirements and maintained strong customer relations. Quick to respond to customers’ urgent needs.

Communications: Strong communication skills. Demonstrated ability to effectively interact with customers, all levels of management and coworkers alike.

Leadership Skills: Demonstrated effective leadership skills by the successful dealings with coworkers and subordinates while in a leadership role.

Management Skills: Ensured staff members adhered to any and all corporate guidelines and promotions. Praised and rewarded staff who exceeded expectations and disciplined those who did not.

Organization: Excellent organization skills. Demonstrated these skills in a variety of ways from the coordination of hundreds of weekly deliveries to the scheduling and training dozens of restaurant staff.

EMPLOYMENT

Constructive Solutions (Calgary) Ltd.

July 2021 – July 2023

Client Service Manager

-Maintaining and growing current customer volume through monthly visits conducted face to face or by phone.

-Growing customer base through cold calling or referrals.

-Completing daily sales activity reports.

-Working with the Franchise Owner and operations team to generate more volume and ensure that customer needs are met.

-Dealt with customer service issues such as quality of workers, overdue accounts, etc….

University of British Columbia

January 2021 – Present

Assistant Football Coach

-Develop Running Backs physical and mental football skills.

-Break down of opponents game film for scouting purposes.

-Help in recruiting new players.

-Helped run Thunderbirds Football Summer Camps.

Ultimate Tradesmen Ltd.

December 2017 - July 2020

Senior Business Development Manager

●Number one in sales in Southern Alberta for 19 months (January 2019 - July 2020).

●Maintaining and growing current customer volume through monthly visits conducted face to face or by phone.

●Growing customer base through cold calling or referrals.

●Completing daily sales activity reports.

●Working with the General Manager and Operations team to generate more volume and ensure customer needs are met.

●Dealt with customer service issues such as quality of workers, overdue accounts, etc.

University of Alberta

December 2017 - December 2018

Assistant Football Coach

●Development of Quarterbacks physical and mental football skills.

●Break down of opponents game film for scouting purposes.

●Helped in recruiting new players.

●Helped run Golden Bears Football Winter and Summer Camps.

University of Calgary

January 2013 - November 2017

Assistant Football Coach

●Development of Running Backs physical and mental football skills.

●Break down of opponents game film for scouting purposes.

●Helped in recruiting new players.

●Helped coordinate and run Dinos Football Summer Camps.

Caneda Transport Inc.

April 2014 - June 2015 (Contract - Reference Available)

Business Development Manager

●Maintaining and growing current customer volumes through monthly visits conducted face to face or by phone.

●Growing customer base through cold calling or referral, completing daily sales activity reports on the AS400.

●Evaluating customer volumes to implement appropriate rate discounts or increases when necessary.

●Working with Terminal Manager and Drivers to generate more volume and ensure that customer needs are being met.

●Dealing with customer service issues such as damage claims/time related deliveries/ driver problems and A/R issues.

Mustang Freightways Ltd.

April 2013 - March 2014 (Contract - Reference Available)

Business Development Manager

●Maintaining and growing current customer volumes through monthly visits conducted face to face or by phone.

●Growing customer base through cold calling or referral, completing daily sales activity reports on the AS400.

●Evaluating customer volumes to implement appropriate rate discounts or increases when necessary.

●Working with Terminal Manager and Drivers to generate more volume and ensure that customer needs are being met.

●Dealing with customer service issues such as damage claims/time related deliveries/ driver problems and A/R issues.

Ridsdale Transport Ltd.

May 2011 - November 2012 (Contract - Reference Available)

Sales Representative

●Maintaining and growing current customer volumes through monthly visits conducted face to face or by phone.

●Growing customer base through cold calling or referral, completing daily sales activity reports and monthly gain/loss reports.

●Evaluating customer volumes to implement appropriate rate discounts or increases when necessary.

●Working with Terminal Manager and Drivers to generate more volume and ensure that customer needs are being met.

●Dealing with customer service issues such as damage claims/time related deliveries/driver problems.

World Financial Group

December 2008 - April 2011

●Helped educate people on how to better their own financial situations through a combination of investments and insurance.

Hauling Heroes Inc., Calgary, AB

August 2006 - November 2008

Owner/Operator of a hauling & recycling company

All day to day activities required for a hauling & recycling company including:

●Maintaining current customer base through face to face visits or by phone

●Expanding customer base through cold calling or referral

●Evaluating customer volumes to implement appropriate discounts

●Following up with customers on late account payments

●Ensuring company vehicles undergo regular maintenance and safety inspections

●Completing daily activity and accounting reports

EDUCATION

Grant MacEwan Community College

Completed Business Diploma - 2 Year Program 1996

LANGUAGES

English & French Fluent (written and spoken) Dutch Fluent (spoken)

CERTIFICATIONS/AWARDS

National Coaches Certification Program - Level 2 March 2010

Tom Hopkins - Master the Art of Selling September 2008

Franklin Covey - Seven Habits for Highly Effective People August 2005

Fedex Ground Service Award - Highest Service Level for Long Distance in Canada July 2001

“Serving It Right” Program Certificate 1988 - 1996

President’s Award - Surrey Rams Football Club 1984

BC Junior Football League (Tier 2) Most Valuable Player Award 1984

COMPUTER SKILLS

Centerline, Internet Explorer, Outlook, Word, Excel, AS400, ELF

VOLUNTEER CONTRIBUTIONS / EXTRA -CURRICULAR ACTIVITIES

Hilltoppers Football Association - Volunteer Coach / Board Member 2009 - Present

University of Calgary - Running Backs Coach (became paid position) 2013 - 2017

Henry Wisewood High School - Offensive Coordinator/Coach 2012

U -18 Team Alberta - Offensive Coordinator/Coach 2012

Calgary Colts Junior Football Club - Offensive Coordinator/Coach 2008 - 2011

Calgary Stampeder Training Camp - Guest Coach 2009 - 2011

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