Diane

Blount

I am a highly skilled professional with 28 plus years of coaching and development. Proven ability in building highly successful teams. Excellent mentoring coaching and people management.

Skill Highlights

·Leadership, Project Management, Planning, Delegation, Coaching, Negotiating, Interpersonal skills, Communication, Problem solving, Coordinating, Organizational skills, Conflict Resolution, Strategic Thinking, Public speaking, Technical Knowledge, Empathetic, Strategic Thinking, Decision Making, Innovation.

July 2020–November 2023

Performance Success Coach • Caring.com

·Remote work with Agents in United States and Philippines

·Coached and mentoring team of agents, team leaders and Assistant Manager prequalifying consumers for Senior Care Resources to include: Independent Living, Assisted Living, In Home Care, Medicare Advantage and interest in communities 55+

·Set and track sales targets for the team

·Report on sales metrics and suggest improvements

·Prepare monthly, quarterly, and annual sales forecasts

·Research and discover methods to increase customer engagement

·Hiring and recruitment

·Build an open-communication environment for the team

·Consistently motivate agents towards continuous improvement

·Training and development

August 2012–February 2020

Supervisor of Tele Recruitment • American Red Cross

·Coach and develop a team of Sales Representatives in a fast-paced environment scheduling appointment for donors to come out and donate whole blood, double red cells, platelets and plasma donations

·23 years of sales and coaching skills – Inbound & Outbound Sales

·Monitor and analyze Key metrics and reports, sales metrics, I3 Dialer Metrics &

·Call monitors

·Top Performer month over month in exceeding team targets

·Introduced program for new hires to go through 40 hours of hands-on training after orientation

·Demonstrated understanding of consultative sales & the ability to train others

·Designed workshop for agents in the call center to understand how to effectively listen & question & master the art of overcoming objections

·Recommended bi-lingual line for Spanish recruitment

·Coached other supervisors and agents on the ability to schedule multiple appointments to minimize the impact on calling our donors up to 386% dialing ratio

·Received several awards for Supervisor of the Quarter

·Top 25% of Supervisors nationwide within the American Red Cross for Outstanding Leadership according to outside survey (Engage)

November 2008–June 2012

Senior Collector – Account Manager • Citi – Financial Auto

·Communicated with debtors by telephone to attempt to bring resolution to unpaid accounts.

·Provided thorough, efficient, and accurate account updates on computer files for each call made or received.

·Counsel delinquent account debtors to assist in find funds to meet debt obligations.

·15 + years of collection experience

·Average top 25% of debt collectors.

2007–2008

Media Consultant – Outside Sales • Yellow Book USA

·Initiated telephone calls for the purpose of selling yellow page advertising and internet advertising.

·B2B sales to consult with clients on needs-based selling.

·Draft ad layout & utilize presentation skills to gain new business.

·Exceeded goals in obtaining new business within the first month of hiring

1979–2007

Leadership Coach – Staff and Systems Manager • BellSouth Telecommunications

·Top 5% of sales managers within business unit of 97 sales managers. Pinnacle performer won several cruises and offsite trips for performance

·Meeting and exceeding revenue goals of 600**-***** per month

·System Manager-work with implementation of Standard Office Procedures

·Manager internal service level performance, productivity and quality.

·Ability to execute and manage high volume of monthly quality call monitoring and side by side coaching.

·Manage team member schedules and adherence using a disciplined approach

·First level of contact to employees, including payroll, disciplinary action and terminations.

·Leadership Coach – Staff Management – coach and develop sales coaches on processes

·For improved performance. Drive sales results within division. Charlotte, Raleigh & South Carolina

·Received Department Head Award for implementation of ADSL over a DAML (digital equipment)

·Outside Plant Engineer – work with technicians to implement dial tone. Construction drawings

Robeson Technical Institute, Lumberton, NC

·1978 - 1979

·Major in Accounting

Available upon request.

296 Robin Rd

Lumberton NC 28358

704-***-****

ad32zf@r.postjobfree.com

Contact this candidate