Kenya Wright

Greenville, NC *****

ad32z7@r.postjobfree.com

+1-252-***-****

Certified CPR & First Aid Research/ Analytical skills &Medical Terminology Precise Data Entry skills Supervisory Experience & Training Exp. Logistics Management Sales & Marketing Knowledge

Work Experience

Customer Service Representative II

Medcost - Winston-Salem, NC

October 2023 to Present

• Coordinate resolution of open issues from incoming inquiries assigned either through management of open issues log, or through call backs requested from voice mail.

• Provide service and resolution for appropriate level.

• Effective queue management for assigned queues.

• Quote insurance benefits, and help determine eligibility.

• Review claims, and ensure processing of claim is appropriately processed. Patient Care Assistant

INFINITE HOME HEALTH - Greenville, NC

September 2019 to Present

Assist patients with feeding, bathing, and skin care.

• Change linen, make beds, help with mouth and oral care.

• Transfer from bed, laundry tasks, and assist with medication administration. Dispatcher/Customer Service

MINGES BOTTLING GROUP - Ayden, NC

February 2020 to October 2023

• Receive and answer calls for customers.

• Assess situations and prioritize call logs.

• Track and update data in soft programs

• Receive and dispatch orders

• Transportation Management systems(SAP)

Logistics Specialist

U.S. Army - Lawton, OK

October 2013 to September 2016

• Maintained stock and inventory records as well as material control and supply reports.

• Issued more than 50 parts a day to over 100 customers & tracked & processed order requisitions

• Investigated inventory divergence, resolve issues and update database to replicate property movement.

• Resolved problems that are related to transportation and logistics systems.

• Developed reports showing varying cost, explained monthly outcomes & eliminated waste Education

Bachelor's in Allied Health Management

Motte College

August 2020

Skills

• Certified CPR & First Aid

• Research/ Analytical skills &Medical Terminology

• Precise Data Entry skills

• Supervisory Experience & Training Exp.

• Logistics Management

• Sales & Marketing Knowledge

• Customer support

• Customer service

• SAP

• Sales

• Transportation management systems

• Communication skills

• Typing

• Medical terminology

• Research

• Microsoft Excel

• Microsoft Word

• Microsoft Office

• Microsoft Outlook

• Computer skills

• Insurance verification

• Medicare

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