Takisha Jones

704-***-****

ad32yy@r.postjobfree.com

Classification: Internal

QUALIFICATIONS SUMMARY

Highly organized and detail-oriented professional with a decade of expertise in data entry and administrative support. Proficient in accurately imputing, managing, and analyzing data to ensure optimal efficiency and productivity. Skilled at multitasking and effectively prioritizing task, thriving in fast-paced environments. Adept at maintaining a high level of organization, precision, and efficiency to meet data entry goals.

SKILLS

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

SAP (Systems, Applications, and Products)

Salesforce (Customer Relationship Management)

Alpha (Data Management Software)

Workday (Human Resources and Finance Management

GCSS (Global Combat Support System)

CODS (Centralized Order Distribution System)

APM Terminal Systems (Terminal Operating System for Ports)

AMPS (Automated Manifest Processing System)

WORK EXPERIENCE

A.P Moller – Maersk Inc, Charlotte, NC June 2021 – Current Customer Service Specialist

Streamlined freight release process for import shipments by efficiently processing Original Bill of Lading, Telex Release, or Import Demurrage/Detention payments

Utilized integrated software systems, including CODS, PRIDE, AMPS, RKEM and Sales Force, to accurately input and manage client-driven data with precision.

Actively participated in weekly meetings, contributing to process improvements, offering LEAN solutions, and reviewing key performance indicators (KPIs)

Sealed Air / Diversey July 2020 – January 2021

Customer Service Specialist

Managed end-to-end data entry for distributors' purchase orders averaging $500,000 weekly in SAP for cleaning, sanitation, and maintenance products.

Utilized carriers' portals for real-time updates and report compilation for internal and external teams.

Leveraged data trends to identify upselling opportunities and deliver customized client solutions. Tri-State Trading May 2018 – July 2020

Administrative Assistant

Forecasted daily and weekly sales, generating reports and emails to Supervisor about adherence and profits.

Provided financial analysis and reporting of UPCs for products, managing accounting process in SAGE 50.

Collaborated with the Sales Department to develop product offerings and competitive pricing through our Diverter contact Coca-Cola Consolidated September 2017 – May 2018

Customer Care

Utilized the internal supply chain system to manage 70+ incoming calls weekly, assessing customers' needs, generating leads, and providing information about products and services.

Ensured accuracy by providing correct, valid, and complete information, utilizing appropriate communication methods and tools.

Demonstrated exceptional data entry skills in maintaining accurate records of customer interactions, contributing to strategic decision-making and goal attainment.

DENTSPLY Sirona Dental, Inc., August 2015 – July 2017 Administrative Assistant / Data Entry

Collaborated with the Marketing Department to verify and cross-reference over 17,000 entries in Alpha with Excel spreadsheets, eliminating data duplication and improving data integrity.

Ensured accurate data entry by collecting and verifying customer and account data, consolidating information from Alpha and SAP to complete incomplete account records.

Acted as a liaison between customer entries and the Certification Department, guaranteeing the correctness and uniqueness of customer information.

EDUCATION

HS Diploma June 2005