CRYSTAL WALLACE

*** ****** **. ******, ** ***** * 334-***-**** * ad32ys@r.postjobfree.com

Professional Summary

Extensive problem solving and scheduling experience. Maintain excellent customer service and interpersonal communication, time management, and problem resolution skills. Software:Tracknet, Windows 98/2000, Microsoft Word, Excel, Access, Powerpoint, Oracle, Avionte', Quickbooks and Outlook. Experience

Alabama South Family Podiatry - Dothan, AL 06/16-present Medical Assistant

● Take and record patient history and personal information into our Track-net System, as well as documenting all patients current complaints and coding the patient's different diagnoses for billing purposes into their chart electronically

● Take patients vitals and record them

● Discuss with the patient their various procedural options for their foot care needs and provide recommendation for the different supplies we have for sale that would benefit them

● Assist the physician with patient examinations, simple biopsies, ingrown toenail procedures ect.

● Draw up injections for the doctor

● Schedule patient appointments and follow up appointments as well as any outgoing referrals or outpatient testing with various doctors offices and hospitals

● Cutting of fungal and non fungal toenails

● Call in prescriptions or send them electronically for our patients under the doctor's directive

● Sterilize medical equipment daily

● Provide patient verbal and hands on education with orthotic inserts, therapeutic braces ect.

● Perform fiberglass casting and custom orthotic casting

● Take and produce x-rays

● Perform laser treatment for fungal nails and foot/heel pain

● Take inventory and order supplies for the back office

● Perform PADNET testing

● Clean the exam rooms and stock the necessary supplies we need for the rooms weekly Red Elephant Pizza and Grill - Dothan, AL 11/12- Present Customer Service

● Multitask by seating guests as they arrived, serving seated clientele and operating a personal cash drawer for departing customers.

● Resolving customer complaints and create win-win solutions to their problems.

● Handle six table tickets an hour on average.

● Build relationships with regular customers by learning and remembering their preferences Canon Solutions America – Dothan, AL 9/13 – 08/15

Branch Administrator/Accounts Receivable & Accounts Payable For Dothan and Mobile BPC branches

● Maintain a high level of customer service for both Dothan and Mobile branches.

● Pay invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment and making daily deposits via check pro or cyber source (credit card web site) to post to the customer's account.

● Obtain revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments.

● Collect revenue by reminding delinquent accounts; notifying customers of insufficient payments.

● Maintain accounting ledgers by posting account transactions.

● Verifies accounts by reconciling statements and transactions.

● Resolves account discrepancies with the customer by investigating documentation; issuing stop payments, payments, or adjustments.

● Creating and utilizing Microsoft Excel spreadsheets as an everyday job function.

● Receives visitors and answers telephone inquiries, assist those seeking information, disposing of routine matters to conserve assigned management's time.

● Performs other miscellaneous duties as required, including opening and distribution of mail, file records, ect. Personnel Resources- Dothan, AL 09/06- 06/08

Clerical and Administrative positions, listed below; 09/06-06/08 then 06/11-09/13

● Front Desk Coordinator / Switchboard Operator /Recruiter Assistant at Personnel Resources Operated a 9 line phone system, while doing data entry, customer service, and handling all walk in traffic for a very active employment agency. Process all applications, tax forms, orientation paperwork, drug screening and packets. Assisted recruiters source for potential employees to fill open orders and dispatch the employee to their job site.

● Project Manager at ID Associates

Responsible for setting up account spreadsheet for each new location, and in database. Working closely with architects, landlords, and any other source required. Acquiring needed permits, approvals, drawings, quotes, and submitting to the customer. Submit drawings and cost for customer approval. Follow through during installation, working closely with contractors, scheduling, updating the spreadsheet and database. From 06/11-09/13

● Case Manager at Brock and Stout Law Office

Responsible for managing the day-to-day legal casework for the firm in a fast-paced, high-volume team environment. Organizes priorities and structures work flow to maintain minimum level of cases and client contact without missing important deadlines. Maintains client confidentiality and a professional and courteous demeanor.Prepare Social Security Administration documents; interfaces with the client on non-legal issues relating to the management of the case; refers legal issues to the appropriate attorney. Interacts with the client to ensure that all appropriate reports, records and information to include, but not limited to, appeal information, medical records, etc. is received from the client in a timely manner. Monitor clients cases and update them regularly on their status also work with SSA Representatives to ensure that clients cases are being worked on diligently and file appeals for client before their deadline.

● Marketing Assistant to the Director of Marketing at Eye Center South Assisting the marketing director and supporting the marketing team with marketing activities. Coordinating the production of a wide range of marketing communications. Providing support for marketing events and exhibitions as required. Preparing interesting written copy/blog entries for the Eye Center South website/blog. Managing events, booking venues and ordering marketing materials. Covan World-Wide Moving- Midland City, AL 7/08 – 06/11 Flatbed Dispatch/Brokerage Dispatch

● Actively acquired and built truckloads and dispatched for a fleet of 15 drivers-from East Coast origin to West Coast destination and returns. Work closely with Service Centers, Port Agents, and drivers on daily basis. Daily report reviews, updates, and auditing load manifests for preparation for weekly driver payroll. Soliciting and scheduling shipments to other carrier’s Brokerage. EDUCATION

Diploma, 2003

Rehobeth High School, Rehobeth, AL

References available upon request both, professional and personal.

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