FRANCHESCA

ROBINSON

ad32yl@r.postjobfree.com

978-***-****

Lawrence, MA 01841

SKILLS

Search engine marketing

Inventory coordination

Communications

Problem resolution

Sorting and labeling

Social media knowledge

Discount negotiation

Package tracking

Team management

Mail handling

Invoice Processing

Online marketing

Sales management

Data Entry and Maintenance

Call Documentation

Understanding Customer Needs

Issue and Complaint Resolution

Responding to Difficult Customers

Efficient and Detail-Oriented

Inbound and Outbound Calling

Electronic Information Systems

Information Inputting

Customer Service and Assistance

Google Drive

Document Conversion

Customer Inquiry Response

Active Listening

Answering Customer Questions

EDUCATION

Universal Foundation

Puerto Rico

High School Diploma

Northern Essex Community College

Haverhill, MA • 2021

Associate of Arts: Psychology

Currently enrolled as an student, working an my associate degree for psychology, almost graduating.

PROFESSIONAL SUMMARY

Results-driven professional seeking position as Claims Adjudicator. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.

WORK HISTORY

SaviLinx - Adjudicator Customer Service

03/2021 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Delivered prompt service to prioritize customer needs.

Exhibited high energy and professionalism when dealing with clients and staff.

Maintained up-to-date knowledge of service changes.

Answered average of 30 calls, per day, addressing customer inquiries, solving problems and providing information.

Mainstream Global Inc - Online Sales & Shipper

Lawrence, MA • 11/2017 - 05/2020

Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing.

Tracked inventory and reviewed retail trends with [Software] spreadsheets in order to make timely and proactive business decisions.

Completed up to [Number] sales and shipments every week.

Responded to customer issues and resolved complaints by leveraging expert [Type] knowledge.

Worked with [Type] customers to understand needs and provide [Type] service.

Restaurant Depot - Cashier

Andover, MA • 02/2017 - 09/2017

Restocked, arranged and organized merchandise in front lanes to drive product sales.

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Operated cash register for cash, check and credit card transactions with [Number]% accuracy.

LANGUAGES

Spanish

Full Professional

English

Full Professional

.

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