Classification: Internal

BISWANATH CHAKRABORTY

Objective: Growing along with the Organization by giving whole-hearted support and dedication in every sphere of activity in professional perspective. Experience: 30 Years of experience in the field of Data Capturing, Front Office Management and Customer Relationship Segment (CRS) of Financial Organization associated with Tata Consultancy Services Limited (TCSL)

Qualification

Area of Interest to work with • Data Capturing related activities

• Customer Relationship and Marketing

Strengths • Confidence and Dedication

• Positive Communication Skill

• Commerce Graduate from Calcutta University in the year 1992

• Typing Speed (45 W.P.M)

• Certificate in PC Operation

Hardware • Novell Netware based System

• IBM PC Compatible

Hands on experience on • MS-DOS

• MS Office

• MS Excel

• Windows 1998 / 2000 / XP / 7 / 8.1 / 10

Classification: Internal

Company: TVS Credit Services Ltd

Position held: Asst Manager

Period: 24th January 2017 to Till date

• Handling Disbursement process

• Online payment activity

• PDD collection activity

• Technical bounce activity

• Femi demand calling activity

Company: Capital Fast

Position held: Officer

Period: 20th July 2016 to 31st December, 2016

Responsibilities issues handled:

• Co-ordination with customers, addressing their issues / queries and providing solutions.

• Providing MIS like (Login MIS, PDC sending MIS, File sending MIS) sending toCredit Management and R.M

• Preparing collection MIS as regularly basis.

• Checking File & Process

Company: L & T Finance (Previously Family Credit Ltd.) Position held: Senior Officer

Period: 2005 to 11th July, 2016

Responsibilities (In House Collection) and other issues handled:

• Pin Code-wise associates details sent to branch for confirmation & also update our records in allocation purpose.

• On receiving of fresh allocation, prepare project & non-project allocation details for In House Cases.To send project on non-project cases to branch team for validation and intime update of Associate MIS in daily basis.

• To call branch for allocation.

• To collate all received mail,checking & mail sent for stamping & revert to branch.

• Tracking and sending to branches all unallocated cases details.Follow up for allocation.

• Project dump is referred by people to match their associate allocation. Collection Team can view the allocation on regular basis and also help to calculate incentive correctly in daily basis.

• Handling File Processing Movement from login to disbursal. Classification: Internal

• Pre-screening of each file for login discrepancies.

• Individual credit decision of each file.

• Providing MIS like (Login MIS, PDC sending MIS, File sending MIS) sending toCredit Management and R.M.

• Well versed in post sanction documents related activity including checking of files for discrepancies, for successful disbursement of files and retrieval of cheques.

• Co-ordination with customers, addressing their issues / queries and providing solutions.

• TAT Analysis and ensuring corrective actions.

• Proper and accurate Data Maintenance.

• Coordinating with other department (Sales, Collection& Accounts).

• Doing joint FI visit with FI agencies Executive.

• PDC and ECS punching in LMS (Fin none) and DI authorized in LMS also.

• Ensuring that all the process are taken care of while handling a file.

• Preparing collection MIS as regularly basis.

• Inward PDC/ECS in 142 branches &process to all branches.

• PDC sent to bank in cycle time (i.e. 5th, 7th& 10th) in every month. Company: MCB Financial Services

Client: TCSL – Service rendered to CESC PUBLIC DEPOSIT SCHEME Position held: Executive

Period: 2001 to 2004

• To Liaison with the Client directly.

• To Liaison with the Depositors, Brokers and Bankers.

• To capturing Data pertaining to the applications of depositors of CESC.

• To handle different types of Issues.

• CESC Public Deposit Scheme Fresh Issue – 2001 to 2004.

• CESC Public Deposit Scheme Renewal Issue – 2001 to 2004.

• Data verification, editing.

• To handle Modules.

• Refund Process.

• Duplicate FDR / Cheque Issuance.

• Nomination.

• Revalidation.

• Independent correspondence and liaison with Bankers / Client. Specific Responsibility:

• Independently handling Investor complaints received directly from investors andalso from other sources.

• Segregation and prioritization of Investor complaints

• Front Counter Management and direct interaction with the depositors to sort out their grievances related to the FD.

Classification: Internal

Additional Responsibility from the year 2002 to 2004:

• Data capturing pertaining the applications received from Consumers / AccountHolders for their CRES Bill adjusted scheme.

• Data verification, editing.

• Independently handling complaints received directly from the consumers / theirrepresentatives.

• Liaison with CESC Officials.

• Liaison with Brokers and Bankers to the Scheme.

Company: Mandec Consultants

Client: TCSL – Service rendered to UGS 2000 / UGS 5000 / UGS 10000 Issues of UTI Position held: Office Assistant

Period: From 1992 To 2000

Issues Handled:

• Data capturing pertaining the applications of the investors of Unit Trust of India. Types of Issues Handled

• UGS - 2000 Parent Units issuance 1990

• UGS - 2000 Bonus / Rights 1994 / Rights 1997 Issues

• UGS - 2000 Redemption

• UGS - 5000 Parent Unites issuance 1993

• UGS - 5000 Bonus / Rights 1995 Issues

• UGS - 5000 Income Distribution Issue 2000

• UGS - 5000 Redemption Issue

• UGS - 10000 Parent Units Issuance 1998

• UGS - 10000 Income Distribution Issue 1999

• Data verification, editing

Investor Grievances Handling – Process adopted

• Maintained Investor Complaint Log-in / Outward Process

• Segregation and prioritization of Investor complaints

• Status updation and replying to the Investor complaints

• Management Information System ( MIS )

Classification: Internal

Personal Details :

Fathers Name : Manik Lal Chakraborty

Date of Birth : 23rd October, 1972

Sex : Male

Mobile No : 983*******

Email ID : ad32y4@r.postjobfree.com

Marital Status : Married

Languages Known : English, Bengali, Hindi

Salary : Negotiable

PreferredLocation : West Bengal

Date : Signature

Contact this candidate