PROFESIONAL

PROFILE

Dedicated and detail-oriented Operations Assistant with a solid background in logistics, information technology and supply chain management. Adept at facilitating the seamless movement of goods via air, road and sea freight while ensuring compliance with international regulations and optimizing efficiency. Possess strong communication skills to coordinate with clients, vendors, and internal teams. Highly organized and solution-focused, with a proven track record of handling multiple shipments, resolving logistical challenges, and delivering exceptional customer service. Proficient in documentation, vendor coordination, and logistics software. Committed to upholding safety standards and continuously improving operational processes to enhance supply chain performance. Seeking an opportunity to contribute expertise to your team and drive success in the fast-paced environment.

A dynamic, hardworking Professional with the drive and ability to give opportunities the very best. I am a team player, who is flexible and adaptive to changing environments. Able to work with minimum supervision. I prioritize to maintain well organized work with proper mental focus.

ACHIEVEMENTS

Calmly engaged with angry clients without picking any offense and ultimately resolved their queries leaving them satisfied whilst showcasing professional and excellent customer service.

Diligently answered or made over 200 client calls in a day accurately addressing their needs, complaints, or other issues with products or services.

Successfully kept tabs of the vehicle servicing and maintenance schedules to minimal acceptable maintenance costs

Implemented a real-time inventory tracking system, reducing stock outs by 20% and improving order fulfillment accuracy by 15%. Streamlined the logistics process by implementing automated documentation systems, resulting in a 30% reduction in paperwork errors and improved efficiency.

WORK

EXPERIENCE

DSV GLOBAL TRANSPORT AND LOGISTICS

POSITION: OPERATION ASSISTANT AIR & SEA FREIGHT

DATE: 02/2022-06/2023

The following were some among my roles and responsibilities:

Collection and opening of files for the documents collected from the agents on time and maintaining the records.

Handle collections and deliveries of all shipments received at the branch.

Conduct Physical Inspections for the Branch to ensure all is in order.

Update delivery ledger and prepare delivery notes on time.

Run office administrative.

Planning of routes and daily activities to ensure that all tasks for the day are taken up.

Ensuring smooth information flow between external contacts and the department on deliveries/collections.

Always driving responsibly and defensively to ensure no accidents happen and ensuring the shipments are always safe.

Always keeping tabs of the vehicle servicing and maintenance schedules to minimal acceptable maintenance costs

Adhering to the safety measured always provided.

Custom liaison.

CEVA GLOBAL LOGISTICS/MANICA

POSITION: ASSISTANT WAREHOUSE SUPERVISOR

DATE: 04/2021-11/2021

The following were some among my roles and responsibilities:

Supervising warehouse staff and daily activities.

Managing, evaluating and reporting on warehouse productivity.

Tracking and coordinating the receipt, storage, and timely delivery of goods and materials.

Ordering supplies and maintaining suitable inventory levels.

Checking orders, bills, items received, inventory, and deliveries for accuracy.

Maintaining records, reporting relevant information, and preparing any necessary documentation.

Ensuring basic maintenance standards and compliance with health and safety regulations.

Performing a daily inspection of the warehouse grounds.

Coordinating and maintaining fleets and equipment.

Communicating and coordinating with other departments and customers.

MANICA

POSITION: LOGISTICIAN

DATE: 06/2020-04/2021

The following were some among my roles and responsibilities:

Management of safety, GPS devices, planning routes, servicing cars, facilitation of immigration and custom formalities, collection of items and documents from vendors and complete deliveries.

Applying for export and import permits for different commodities.

Coordinate with all CRS department managers to determine transport requirements and schedule transport to meet them.

Assist with assessments of local transportation resources and infrastructure, and the contracting of transportation assets.

Coordinate the movement of vehicles and other transportation assets

Ensure the appropriate use, maintenance and repair of all vehicles.

Create and/or modify various systems to manage the movement of vehicles

Keep documents current such as registration, insurance, vehicle logs, daily inspection reports.

Manage fuel requests, fuel stocks and spare parts inventories.

Produce monthly fuel and vehicle use reports.

Ensure that data is input regularly and that required reports are produced.

Act as liaison between CRS and local government agencies and personnel necessary to keep the CRS vehicle fleet legal and roadworthy.

ZAMBIA DIASPORA CONNECT LIMITED

POSITION: ADMINISTRATIVE ASSISTANT

DATE: 07/2019-03/2020

The following were some among my roles and responsibilities:

Coordinate and maintain records for staff office space, phones, company credit cards and office keys.

Maintain Outlook calendar in current and accurate status.

Coordinate meetings and conference calls as needed or anticipated.

Coordinate travel arrangements as needed.

Answering phones promptly and use good judgment to prioritize the distribution of messages in a timely manner.

Prepare meeting materials, assist with the development of PowerPoint presentations, record minutes at various meetings and archive them accordingly.

Keeping inventory of all office supplies and placing orders for replenishment.

Review applications and assessments for completeness and obtain additional information if necessary.

Attend, assist with job fairs, compile and send new hire information to accepted applicants.

Developing electronic and physical filing system for the business.

Generating petty cash and handle petty cash.

Generating bank transfer instructions, ensuring payment of statutory and other expenses.

MILLIONAIRE’S CASINO

POSITION: SURVEILLANCE OFFICER/IT SUPPORT OFFICER

DATE: 12/2016-05/2019

The following were some among my roles and responsibilities:

Ensure the safety and protection of casino quests, employees and property in accordance with casino policies and state law

Monitor casino operation for compliance with rules, regulation and laws

Monitor patron activities for signs of cheating or theft

Occasionally make the round in the casino floor to mingle with the patrons and casino dealer and operators

Coordinate with local police authorities for confirmed sightings of theft.

Monitor cash check-out at the casino counter, monitor casino vault access point.

Installing, configuring computer system, diagnosing and solving hardware/software faults.

Maintain and monitoring of UPS system

Maintenance of the CCTV and its operations.

MULTICHOICE ZAMBIA

POSITION: CUSTOMER SERVICE REPRESENTATIVE (CSR)

DATE: 01/2016-11/2016

The following were some among my roles and responsibilities:

Effectively manage large amounts of incoming calls.

Generate sales leads, identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships of trust through open and interactive communication.

Provide accurate, valid and complete information by using right methods/tools.

Meet personal/team sales targets and call handling quotas.

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Take extra mile to engage customers.

AIRTEL TELECOMMUNICATIONS ZAMBIA

POSITION:CUSTOMER SERVICE AGENT/DATA ENTRY OPERATOR DATE: 02/2011-09/2015

The following were some among my roles and responsibilities:

Maintained customer confidence and protected operations by keeping information confidential.

Maintained database by entering new and updated customer and account information.

Managed files and routing of source documents.

Performed all data entry related tasks including sorting, proofing, updating, Mailing and storing.

Effectively manage traffic of incoming calls

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships of trust through open and interactive communication.

Meet personal/team sales targets and call handling quotas.

EDUCATIONAL BACKGROUND

MOLEX COLLEGE OF SCIENCES AND EDUCATION

CERTIFICATE IN BUSINESS ADMINISTRATION

AQ SKILL

CERTIFICATE IN CUSTOMER RELATIONSHIP MANAGEMENT

PHILANTHROPY UNIVERSITY

CERTIFICATE IN SUPPLY CHAIN MANAGEMENT

UNIVERSITY OF ZAMBIA

CERTIFICATE IN INFORMATION AND COMMUNICATION

TECHNOLOGY

HANDSWORTH INSTITUTE OF HEALTH SCIENCES AND TECHNOLOGY

CERTIFICATE IN TRANSPORT AND LOGISTICS MANAGEMENT

UNIVERSITY OF ZAMBIA

CERTIFICATE IN OCCUPATIONAL HEALTH AND SAFETY

STRIVING MIND ACADEMY AND CONSULTANT

CERTFICATE IN OPERATING A RIGID DUMP TRUCK

SKILLS

Supply Chain Management: Experienced in managing all aspects of the supply chain process, including planning, sourcing, procurement, and delivery.

Inventory Management: Skilled in monitoring and maintaining accurate inventory levels to ensure timely and efficient order fulfillment.

Logistics Coordination: Able to coordinate and track multiple shipments, working closely with carriers, suppliers, and other stakeholders to ensure on-time delivery.

Team Management: Proven ability to lead and supervise a team of warehouse staff, drivers, and other logistics personnel to achieve operational goals and maintain a positive work environment.

Problem Solving: Adept at identifying and resolving logistical challenges, implementing innovative solutions to improve efficiency and reduce costs.

Attention to Detail: Strong attention to detail in all aspects of logistics operations, from inventory management to order processing, to ensure accuracy and minimize errors.

Communication Skills: Excellent verbal and written communication skills, able to effectively communicate with team members, clients, and vendors to ensure smooth operations and build strong relationships.

Time Management: Skilled in managing multiple tasks and priorities in a fast-paced environment, meeting tight deadlines while maintaining quality and accuracy.

Transportation Planning: Proficient in planning and coordinating the transportation of goods, using knowledge of route planning and carrier selection to optimize delivery times and costs.

Warehouse Safety and Compliance: In-depth knowledge of warehouse safety regulations and best practices, ensuring compliance with all relevant laws and regulations to maintain a safe working environment for all employees.

Ability to use computer software such as MS Office (i.e. Word, Excel, Power Point).

Strategic thinking – has the ability to develop strategies to achieve organizational goals and adopts strategies to changing conditions.

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