Amandeep Kaur

*** ********* **. *******, **, E*C*J8 289-***-****

ad32xw@r.postjobfree.com

EDUCATION

Crandall University Moncton, NB

● Master’s in Management (January 2022 to August 2023) WORK EXPERIENCE

Little Caesars Pizza, Moncton New Brunswick (December 2023 to currently)

● Handle cash transactions accurately

● Greet customers as they enter the store,

● take orders in person or over the phone, answer inquiries about menu items, and provide recommendations.

● adaptable to changes in workload, customer demands, and store procedures. Toppers Trucking Mississauga, Ontario Administrative assistant (November 2022 to February 2023)

• Developed and actualized customer service initiatives to decrease wait times.

• Demonstrated items to customers and created customer awareness, interest, and sales.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.

• Leveraged sales expertise to promote products and capitalized on upsell opportunities. Wise Canada Mississauga, Ontario Customer Service Representative (February 2022 to October 2022)

• Maintained customer satisfaction by addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Handled customer inquiries in a timely, professional manner.

• Provided primary customer support to internal and external customers.

• Responded to customer requests for products, services and company information.

• Recommended products to customers, thoroughly explaining details. VOLUNTEER EXPERIENCE

Rai Dispatch Brampton, Ontario

• Knowledge of Eld/ City Dispatch/ Inbound and Outbound experience.

• Handling accounts and office work, payroll, filling.

• Directly deal with Drivers and customers.

• Trained working with different software and websites i.e., Avaal and Load Board. Administrative Assistant India Shri Guru Ram Dass Academy and Computer Center (January 2020 to October 2021)

• Answered phones, routed calls, and delivered messages to staff and visitors.

• Scheduled office meetings and client appointments for staff teams.

• Sorted and distributed office mail and recorded incoming shipments for corporate records. • Interacted with vendors, contractors, and professional services personnel to receive orders, to direct activities and communicate instructions.

• Created online presentations for business development purposes.

• Offering office-wide software support and training on technology issues. SKILLS

● Excellent communication and interpersonal skills

● Strong analytical and team building skills.

● Problem solving and organizational abilities.

● Microsoft Office (Word, Excel, PowerPoint, Outlook).

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