La Quinta Kiana Clark

**** ***** **** *****

Fort Washington, MD 20744

240-***-****

Objective:

To contribute acquired skills to an entry-level position with a progressive organization with the opportunity to advance. Qualifications:

Microsoft Word, Excel, Access, PowerPoint, Outlook, Typing, Copying, Faxing, E-mail, Internet, ability to operate a switchboard answering phones and direct calls, while working well with others. Education:

Goodwill of Greater Washington

Female in Construction Employment Training Program (6/2007) Basic Safety, Introduction to Hand Tools, Introduction to Blueprint Reading, Introduction to Power Tool, Construction Management, Introduction to Basic Rigging, OSHA-10 Certification, CPR Certification, Basic Math Sanz School - Washington, DC

Microsoft Office Specialist 6/99 to 2/00

Largo High School - Largo, MD

High School Diploma 9/94 to 5/98

Experience:

Transdev - Hyattsville, MD

Paratransit Driver

3/16 to 2/20

Transport clients with disabilities in a safe manner while providing excellent customer service Thrift Store - Laurel, MD

Remote/Appointment Setter

2/16 to 3/16

Providing excellent service, while setting up appointments for Donation pick ups on behalf of AmVets. Wal-Mart - Alexandria, Va

Customer Service

6/13 to 02/14

Provided excellent customer service by assisting customers with returns, exchanging, check cashing and money order services. Maintained an organized area by stocking items in the appropriate area. Adesa Auto Auction - Dulles, VA

Lot Specialist

7/12 to 2/13

Transporting vehicles to and from various locations in preparation for the auto auctions on Wednesday's. Protocoll Communications - Laurel, MD Customer

Service/Sales

8/03 to 07/04

Duties consisted of outbound calling of existing and future Verizon customers, the selling and marketing of new products while assisting customers with the maintenance of their existing VZ accounts. Access Worldwide - Hyattsville, MD

Customer Service/Sales

11/01 to 06/03

"Awarded Employee of the Month."

Duties consisted of outbound and inbound calling of existing and future Sprint customers, the selling and marketing of new products, assisted customers with the maintenance of existing accounts, also assisted other representatives and supervisors in setting up new customers account in the COMEX system. Nations Bank (Adecco Employment Agency) Washington, DC Data Entry Clerk

12/98 to 01/99

Duties included changing credit card numbers, collecting data and analyzing documents and retrieving information from registry of vital statistics. Other duties included compiling and generating reports. Davis Memorial Goodwill (Adecco Employment Agency Washington, DC Receptionist - 9/98 to 11/98

Responsible for client calls, operated a seventy line switchboard, greeted clients and visitors to provide information. Other duties included filing, taking messages, sorting and distributing mail, stuffing and preparing envelopes, spreadsheets, word processing, and typing.

Roy Rogers/McDonalds Kettering, MD

Cashier/Cook - 3/97 to 1/98

Responsible for operating the cash register, taking orders, preparing food trained and monitored new crew members, taking inventory, tallied up funds at the end of the shifts, opening and closing of the restaurant, and making sure every area was well stocked for the next shift.

Volunteer:

Largo High School - Largo, MD

Receptionist

9/97 to 1/98

Responsible for answering phones directing calls and taking messages, filing, use of the fax and copier machines, running errands, prepared envelopes, and helped guest and faculty members. The Madness Shop - Washington, DC

Cashier 2/95 to 9/95

Duties included answering phones, faxing, operating cash register, passing of fliers, and the selling of clothing items. References: Available upon request

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