Operations Manager, Merchandising, planogram execution, inventory

Kirsten Ashoo

Albuquerque, NM *****

**********@*****.***

+1-505-***-****

Authorized to work in the US for any employer

Work Experience

Operations Manager

CVS Health - Santa Fe, NM

April 2021 to Present

• Department manager of the cosmetic and personal care departments

• In charge of executing store plannograms for all departments

• Completing product withdraw for discontinued or recalled merchandise

• Balancing registers and making nightly deposits

• Running registers

• Deligating tasks

• Making cardboard bales

• Installing product lockup cages

• Merchandising and stocking freight

• Checking in vendor orders

• Maintaining Back stockroom for all departments

• Problem solving and handling customer issues and concerns

• Cleaning the store

• Inventory prep

• Annual inventory

Reset Team Lead

Apollo Retail Specialists - New Mexico/Colorado

October 2019 to April 2021

• overseeing a team through multiple resets

• specializing in cosmetic resets

• reading and executing planograms

• reading store maps

• instructing and assisting other team members

• deadline completion

• time management

• adapting to and overcoming obstacles in different situations

• communication

• ability to travel, work long hours and flexibility

• accurate daily reporting

• overall client satisfaction

• merchandising experience in ACE Hardware, Ulta beauty stores, Kroger Grocery stores, CVS drug stores, 7/11, and other big box retailers.

• Moving, adjusting, and installing beams or gondola shelving.

• Working knowledge of basic tools like screwdrivers, wrenches, cordless drills, etc. Merchandiser

Crossmark-Regina Cheathem - New Mexico

June 2019 to March 2020

• stocking products at local Walmart and Sams' Club locations throughout New Mexico and Arizona

• Ensuring companies products are fully stocked with correct pricing

• Ensuring merchandise is located in optimum location for consumer convenience

• Placing IRC

• Building and resetting displays

• Inventory audits and adjustments

• Ensuring company products are displayed correctly and neatly Assistant Business Office Manager

Armada Physical Therapy/Homecare - Albuquerque, NM March 2016 to January 2018

Supervisor Pamela Lopez 505-***-****

● Verifying insurance coverage and benefits

● Data entry

● Patient due accounts and collections

● Secondary insurance billing

● Follow up on aging claims

● Filing claims appeals

● Appointment scheduling

● Referral requests

● Knowledge of ICD 10 diagnosis codes

Order Fulfillment Associate

Walmart - Bernalillo, NM

March 2015 to March 2016

505-***-****

• Fulfilling online orders in a timely manner

• Packing orders efficiently and timely

• Printing shipping labels

• Loading Fedex trailers

• Close attention to detail

• Meeting daily order requirements

• Stocking packing and shipping supplies daily

Education

High school diploma

Eldorado High School - Albuquerque, NM

August 2007 to May 2011

Skills

• Strong organizational, administrative and analytical skills

• Excellent spelling and proof reading skills

• Ability to maintain confidentiality

• Ability to produce consistently accurate work even under pressure

• Ability to multitask and manage conflicting demands

• Able to meet and exceed daily goals

• Strong and reliable work ethic

• CPT Coding

• ICD-10

• Insurance Verification

• Planograms (6 years)

• Pricing

• ICD-9

• Medical Billing

• Medical Coding

• ICD Coding

• Anatomy Knowledge

• Medical Office Experience

• Medical Scheduling

• Medical Records

• Data Entry

• HIPAA

• Medical Receptionist

• Merchandising (3 years)

• Medical Terminology

• Order Fulfillment (5 years)

• Clerical Experience

• Phone Etiquette

• Merchandising

• Freight

• Office management

• ICD-10

• ICD-9

• Medical coding

• Customer service

• ICD coding

• Medical records

• Anatomy knowledge

• Organizational skills

• Schematics

• Project leadership

• Delegation

• Problem management

• Problem solving

• Retail sales

• Beauty & cosmetics sales

• Profit & loss

• Asset Protection

• Asset management

• Time management

• Interpersonal skills

• Inventory control

• Mechanical knowledge

• Automotive repair

• Management

• Remodeling

• Electrical wiring

• Retail management

Certifications and Licenses

Driver's License

Alcohol servers license

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