Faticia Allen

Mesquite, TX *****

ad32x7@r.postjobfree.com

+1-469-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Savings Specialist

Genpact - Richardson, TX

May 2022 to Present

The Savings Specialist position is responsible for answering incoming calls from Marcus customers and prospects, providing product information, account opening services as well as account maintenance. Additional responsibilities include:

• Explaining various online retail deposit products such online savings accounts and certificate of deposits

• Accessing multiple electronic systems and documenting steps taken to efficiently serve the customer

• Participating in projects to drive operational excellence

• Completion of ongoing compliance and remedial training as scheduled

• Meeting established goals for all metrics, including call quality, productivity and profitability quotas, and customer acquisition by focusing on maximizing service to customers Floater

Creative Focus Learning Center - Garland, TX

May 2019 to March 2021

KEY ROLES (Essential Job Responsibilities): • Report to Director or Head Teacher upon arrival for daily assignment

• Work as a team member to meet the needs of the children classroom and center as a whole

• Meet the emotional, social, physical and cognitive needs of each child • When appropriate participate in open communication with parents • Maintain confidentiality

• Report any suspect abuse to supervisor • Clean and arrange classroom environment in accordance to program goals and philosophy • Maintain a safe and healthy environment • Inspect and replace damaged or lost materials

• Attend in-service and staff meetings

• Keep all appropriate records such as attendance and time sheets. • Meet all applicable licensing regulations

• Daily assignments may include coverage for other staff during breaks and planning time, clean toys and educational materials, clean common areas such as bathrooms, kitchen, break room and outdoor play areas, remove garbage, inventory supplies, organize art and supplies cabinets. Customer Service Representative/Retention

The Pisa Group - Richardson, TX

September 2015 to January 2017

Customer Retention Representative I processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Being a Customer Retention Representative I offers discounts or special deals as needed and within pre- established limits.

Education

High school diploma

Rowlett High School - Rowlett, TX

August 2007 to June 2010

Skills

• Classroom Management

• Teaching

• Childcare

• Toddler Care

• Tutoring

• Experience with Children

• Early Childhood Education

• Organizational Skills

• Microsoft Office

• Front desk

• Nannying

• Special Education

• Special Needs

• Curriculum Development

• Analysis skills

• Call center

• Sales

• Outbound sales

• Customer support

• Customer retention

• Technical support

• Customer service

• Communication skills

• Typing

• Live chat

• Active Directory

• Help desk

• Cold calling

• Recruiting

• IT

• Computer networking

Contact this candidate