Hydiah Q. Daniels

Phone:414-***-**** Email:ad32x2@r.postjobfree.com

OBJECTIVE

To secure employment within a growing organization to add my expertise, skills, and education to exceed companies’ goals and national standings.

EDUCATION —

EXPERIENCE

Milwaukee Area Technical College

Human Resources Management

Bradley Tech High School

Diploma

January 2021-current

Retention Specialist Team Lead• • Spectrum

Assist staff with questions and concerns in reference to service calls. Coach team members to meet/exceed monthly goals. Handle complex calls from disgruntled customers.

September 2018- January 2021

Retention Specialist • • Spectrum

Provide exemplary customer service to customers. Answer calls from customers inquiring about service, cross sell products/services. Handle all concerns in a timely fashion.

May 2016 temporary role only

Customer Service Rep • • Northwestern Mutual (Manpower)

Processing Insurance claims, taking and making calls to clients, customer, and insurance providers.

KEY SKILLS —

COMMUNICATION

Mentoring

Coaching

Training

Call Center

Leadership

Ability to build positive rapport with all levels of the organization. Excellent verbal and written skills. Lead meetings, train team members and handle adverse situations smoothly.

LEADERSHIP

Team leader coach and mentor. Assist new team members transitioning into their role. Step in during managers absence. Deescalating complex issues on the floor as well as over the phone. Engage with team members and leaders in a positive fashion. Lead by example by exemplifying professionalism always.

REFERENCES

[Available upon request.]

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