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Customer Service First Aid

Location:
Charlottetown, PE, Canada
Posted:
March 03, 2024

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Resume:

Peter Ademoye

902-***-**** • ad32wx@r.postjobfree.com

Career Objective

I want to become part of your organization, to apply my skills I have taken from my education and work experience and apply it within this environment. I wish to gain new work experience. Education

Travel and Tourism Studies 2022-Till Date.

Holland College, Charlottetown, PEI

First Aid & CPR/AED Level C 2022.

Holland College Charlotte town.

Yaba College of Technology 2017.

Lagos, Nigeria.

- Higher National Diploma /Business Studies.

IATA/UFTAA 2014

IATA Training and Development Institute

Canada, Canada

Foundation, Management and EBT training in Travels. National Diploma: Business Studies 2008-2010

Lagos State Polytechnic

Nigeria, Nigeria

Study on business and management procedures.

Summary of Qualifications

- Proficient in Microsoft Office Suite (Excel, Word, and PowerPoint)

- Strong understanding on Occupational Therapy Assistant competencies, such as

- Advanced writing, communication skills in English

- Extensive knowledge in researching, interpreting, and analysing information

- Experienced in working individually and group dynamics.

- CPR and First Aid Training.

Certifications.

- CPR and First Aid.

- Certified Travel Consultant American Express Nigeria.

- IATA/UFTAA in management.

- IATA/UFTAA Foundation and EBT.

- Amadeus certified.

- Sabre Trained.

Relevant Work Experience

Jazz/Air Canada. May 2023 - Till Date

- Customer service agent.

- Reservation

- Check-in

- Bag tagging

- Boarding gate assist

- Counter check

FedEx September 2022 – Till Date.

Holland College, Charlottetown

- Package handler.

- Offloading

- Unloading.

- Swarking.

American Express Global Business travels February 2012 – Aug 2022. Role: Team Leader.

Lagos Nigeria

- Experience in Sabre booking tool used for Flight, Hotel reservation, reissue, and revalidation.

- Experience in Amadeus booking tool used for flight, hotel reservation, reissue, and revalidation.

- Complete travel arrangements for clients with air, hotel, cruise, and ground transportation vendors.

- Prepared detailed itineraries upon bookings to ensure the accuracy of reservations and provided confirmation to clients.

- VMPD expert on ACM AND ADMs Memo.

- Processed unused or partially used tickets for credit through affiliated travel agencies

- Attended staff and training meetings.

- Responsible for answering all phone calls from members booking such reservations in a timely and efficient manner.

- Kept informed of airline rules and regulations, tariffs, and other industry requirements.

- Kept work areas clean, neat, and free of safety hazards to maximize efficiency.

- Delegated daily tasks to team members to optimize group productivity.

- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

- 24/7 Customer service call Centre.

God’s Glory Clinic 2010-2012.

Lagos Agbenuba.

- Supporting other restaurant staff members by assisting with other tasks, as needed.

- Support Staff.

Volunteer Contributions

Charlotte town Marathon October 2022

- Direction of Marathon participants.

- Assist with spectators’ direction

References.

Mrs. Kafilat Ogunleye.

Accountant Alausa Ikeja

+1-832-***-****.

Pastor Paul Musa

+1-902-***-****.



Contact this candidate