Quality Assurance Customer Service

Kendra Jordan Westland MI ***** • 734-***-**** • *********@*****.***

KEY SKILLS

Blue Print Reading - Quality Assurance - Parts Inspection - Machine Set-Up & Production Runs

Micrometers, Calipers & Measurement Tools - Mills & Lathes - G & M Code Input into HAAS CNC Mill & Lathe

Strong organizational and time management skills

Able to prioritize when faced with multiple demands

Customer Service Oriented

EDUCATION

Schoolcraft College – Livonia, MI

Certificate: CNC Operator Training Program (06/2018)

Additional coursework taken:

Eastern Michigan University 2016

Baker College, Business 2013

Schoolcraft College, General Studies 2009

ADDITIONAL CERTIFICATIONS

National Institute for Metalworking Skills (NIMS)

OSHA 10

Digital Literacy – Microsoft Office

National Career Readiness Certificate-Silver

WORK EXPEREINCE

Best Western- Livonia MI

2022-Present

Front Desk Agent

●Greets clients with courtesy and announces their arrival to the necessary departments

●Handles incoming calls on a multi-line phone system and directs them to the correct staff member while answering general information questions as required

●Provides administrative support to the executive staff when needed, such as data entry, preparing correspondence and record-keeping

●Maintains lobby in a neat and organized fashion to ensure that clients are comfortable and feel welcomed

●Coordinates with the office manager to ensure office supplies are well stocked

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Domino’s Pizza- Livonia, MI/ Multiple locations

2022-Present

Delivery Driver

Level Two Manager

●Delivers pizza to customer

●Processes cash or credit card transactions

●Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

●Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

●Take inventory and complete associated paperwork.

●Prepare product.

●Stock ingredients from delivery area to storage, work area, walk-in cooler.

●The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Ventura Aerospace – Wixom, MI 2018 – 2022

Deburrer

●Clean and deburr parts, removing excess material from parts made by the lathes and mills

●Conduct initial inspection of parts before they are sent to the inspection department

●Work with inspectors, CNC operators and programmers to ensure quality of parts

Spectrum Community Services – Westland, MI 2011 - 2014

Manager

●Administered bedside or personal care, such as ambulation or personal hygiene assistance

●Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor

●Performed healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists

●Participated in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services

Wal-Mart – Livonia, MI 2010 - 2011

Cashier

●Collected payment by cash, check, credit cards, vouchers, or automatic debits; Issued receipts, refunds, credits, or change due to customers

●Assisted customers by providing information and resolving their complaints

McDonald’s – Westland, MI 2007 - 2010

Crew Trainer

●Maintained sanitation, health, and safety standards in work areas

●Verified that prepared food met requirements for quality and quantity; Cleaned food preparation areas, cooking surfaces, and utensils

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