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Customer Service Team Lead

Location:
Atlanta, GA
Posted:
March 03, 2024

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Resume:

Lisa Battle

ad32wi@r.postjobfree.com 706-***-****

Motivated customer service professional with over 15 years of experience in a fast-paced, team-based environment. Able to exceed performance expectations both on a team and independently. High energy individual, possessing a strong passion for serving others and results driven work ethic. Experience

Kitchen Prep Team Lead Apr 2018 - Present

Highrail Southern Eatery, Thomson, US

Promoted to building and draw key holder within first 12 months, with the responsibility to open and close the restaurant and as needed, and to open the draw for various transactions. Supervises the food prep and cooking as well as the sanitizing and cleanliness standards at designated times. Maintains a fully stocked kitchen inventory. Receiving food truck orders and inspecting food quality in compliance with food safety and handling regulations.

Assists Executive Chef and Kitchen Manager with preparing and modifying scratch kitchen recipes. Helped to develop specific step by step recipe instructions to ensure that guest receive a consistent taste and quality of their favorite meals.

Communicates daily with managers and other prep team to ensure there was thorough understanding of key recipes and provide updates on basic changes to standard operating procedures. Leads and facilitates the daily prep and portioning of a la carte items offered on the menu and ensuring that the future shifts have backups.

Founder and CEO Oct 2005 - Present

Special Occasions by Lisa

Works with clients to identify their needs and create an experience that brings their vision to life. Juggles various tasks and events simultaneously.

Negotiates, creates, and manages client contracts and budgets for each event and all services rendered. Organizes and facilitates the location coordination and outlining and proposing specific details and décor suggestions.

Recruits individuals to serve as event staff, to assist with event setup, facilitation and breakdown. Fuel Station Manager Jun 2015 - May 2018

2 Mini Mart, Grovetown, US

Managed and facilitated all safety and security procedures and protocols. Ensured the store was opened in a timely manner and cleaned thoroughly throughout the day to welcome guest. Delivered highest level of customer service to hundreds of customers visiting the store. Counted cash drawer daily and made weekly bank deposits. Managed store inventory, verifying correct pricing, placement, and dates. Submitted orders as needed and maintained strong relationships with supply vendors. Provided exceptional customer service, generating repeat business and loyal customers. Increased business sales by 20% within the first year.

Reported to the store owner regarding store, vendor, and staff issues. Skills & Specialization

Cash Management, Cooking, Inventory, Business Sales, Kitchen, Customer Service, Executive Chef, Chef, Self- starter, Fast Learner

Education

Auguste Escoffier School Jan 2021 - Presently Enrolled Culinary Arts

Auguste Escoffier School of Culinary Arts Jan 2019 - Jan 2021 Warren County High School Jan 1983 - Jan 1984

Warrenton, US



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