Tyler J. Damon

Email: ad32w3@r.postjobfree.com Phone: 916-***-**** Location: Sacramento, CA

LinkedIn: https://www.linkedin.com/in/tylerdamon/

SUMMARY OF QUALIFICATIONS

Accomplished IT professional with ten years of proven proficiency in Information Technology and Technical Support. Adept at resolving client issues and implementing innovative solutions to drive efficiency and productivity. Skilled in fostering collaborative teamwork and cultivating strong relationships. Exceptional communicator with a talent for delivering clear and transparent communication across all levels of technical proficiency.

PROFESSIONAL EXPERIENCE

Technical Support Specialist – Sacramento County Department of Health June 2022 – January 2024

Orchestrated the imaging and administration of software for over 50 computers weekly for the Public Health Project using Microsoft Endpoint Configuration Manager, ensuring seamless operations and system integrity, reducing deployment time by 20%.

Evaluated project proposals, strategically allocating tasks to respective departments, resulting in a 10% increase in project completion rate through streamlined execution.

Implemented Role-Based Access Control methodologies, enhancing workstation security and efficiency by 25% through meticulous access permissions management.

Proactively identified and resolved network issues, conducted server maintenance, and performed patching activities, resulting in a 30% reduction in network downtime and enhanced data integrity for the new call center.

Troubleshot Dell laptops, iPads and iPhones, resolving software glitches, performance degradation, and compatibility issues for the Office 365 / Outlook and OneDrive Project, closing 20 tickets daily and improving user satisfaction by 40%.

IT Consultant – Cepheid, Lodi, CA December 2021– February 2022

Provided technical training to employees of all levels, resulting in a 20% increase in technical proficiency among non-technical staff.

Managed software license upgrades for collaborative computing systems, ensuring compliance with Good Manufacturing Practices (GMP) standards, leading to a 15% reduction in compliance-related incidents.

Directed desktop deployment within new factory offices, optimizing network layout for operational efficiency and cleanliness, resulting in a 20% reduction in system downtime.

Coordinated and completed an average of 20 field and office tickets daily, enhancing regulatory compliance and facilitating audits with cross-functional and international teams through meticulous documentation and reporting.

Systems Administrator – Intel, Folsom, CA August 2021 – December 2021

Configured, updated, and imaged laptops in compliance with company standards, ensuring optimal functionality and compliance, reducing system errors by 15%.

Resolved tickets utilizing ServiceNow ticketing system, providing transparent progress updates to technical personnel and end-users, resulting in a 20% increase in user satisfaction.

Managed Active Directory accounts, handling user additions, password resets, and updates with 100% accuracy, contributing to smooth user experiences and system security.

Technical Support Engineer – HelloTech, Sacramento, CA September 2019 – August 2021

Executed new network deployments at 5 field locations daily, evaluating current infrastructure, maximizing performance and efficiency, resulting in a 25% increase in network stability.

Installed, configured, and repaired technological devices, ensuring flawless operation and reducing device downtime by 30%.

Gathered and analyzed data for documentation and application development, providing valuable insights for improved solutions and training strategies.

Desktop Support – Group A, Sacramento, CA August 2019 – September 2019

Implemented extensive system updates, minimizing downtime and reinforcing security protocols, safeguarding organizational assets.

Addressed complex network and printer issues with precision, minimizing downtime and enhancing productivity.

Provided expert assistance across a broad range of devices, ensuring sustained efficiency across the organization.

Computer Engineer – Adventist + Rideout Hospital, Marysville, CA May 2019 – August 2019

Closed 10+ tickets per shift, addressing incidents and fulfilling service requests from end-users across multiple hospital facilities.

Orchestrated the successful deployment of over 1000 computers and peripherals, aligning with updated hospital standards and Cerner Health system requirements.

Collaborated with Adventist Health and Rideout Hospital teams, facilitating seamless Windows upgrades during organizational transitions.

EDUCATION

Bachelor of Science, Computer Science, Southern Oregon University, Ashland, Oregon 2008

Associate’s degree, Web Development, College of the Siskiyous, Weed, California 2006

TECHNICAL SKILLS

Troubleshooting

Field Support

SCCM

Networking (WAN/LAN)

ServiceNow

Database Admin/SQL

Active Directory

SDLC

Office 365

PowerShell

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