Alli Priscilla Ifesinachi

Lagos, Lagos State, Nigeria

090******** - ad32vt@r.postjobfree.com

Virtual Assistance Customer Support Specialist Administration. Lagos, Lagos State, Nigeria 090******** 090******** 090******** 090******** 090******** 090******** 090******** 090******** 090********

Professional Summary

Versatile, detail-oriented Virtual Assistant and customer service professional with about 5 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top- notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth.

Skilled in offering exceptional organizational/administrative, fast-paced typing, and good and effective communication.

RELEVANT SKILLS

RESEARCH

WRITING

Business Growth

Leadership and Management

Communication

Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue.

Strong knowledge of various email marketing tools: birdsend, Sendinblue, Mailchimp, Keap, etc. Reach out to leads, increase and build a pipeline of prospective customers and manage interface. Upsell customers through the recommendation of products that meet their specific needs Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization. Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships.

Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success.

Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience.

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Work History

3/2019: Receptionist at Mac-Royal Enterprise

3/2022 : Customer representative at Telecommunication company Education

Training and Certifications

Leadership /Management Training

Udemy

Knowledgeable on CRM softwares and workflow tools that helps to streamline workflow processess Bachelor of Science : Accountacy.

Alex Ekwueme Federal University, Ebonyi State -Nigeria. Exceptional Presentation, Crucial Conversation, Team Leader Program, Situational Leadership, Winning Strategic Opportunities (Pre-Tender, Tender, Contract), Customer Relation Management (CRM)

5 Personal Finance Tips

Accounting Foundations: Managerial Accounting

Decision-Making Fundamental.

IT Basics, Computer Fundamental.

Customer Support Skills

A Mini-Course on Time Management.