Human Resources Customer Service

DM

DIANA MCCLAN

**************@*****.*** C: 908-***-**** Paterson, NJ 07522

Efficient Human Resources Assistant performs variety of clerical and technical support services for HR department. Supports pre-employment, staffing and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information. Accounts payable and receivable

Planning and organization

Assessing performance

Bookkeeping

Word processing

Time management

Understanding of HR policies

Technologically savvy

Personnel records maintenance

New hire orientation

Affirmative Action compliance

Hiring and retention

Compensation/payroll

Communications

Organization

Team building

Problem resolution

RFI Scanners

Business operations

Inventory management

Operational improvement

Customer service

Relationship development

Planning and coordination

MS Office

Supervision

Invoice generation

Security systems

Project organization

First Aid/CPR

Team management

Princeton Public Schools Paterson, NJ

Human Resources Administrative

Assistant

10/2015 - Current

Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.

Planned corporate events, conventions, meetings and gatherings. Prepared and structured employee files to securely store HR and payroll documents.

Reconciled payroll accounts to keep accurate accounting records for tax filing and measuring financial health.

Set up appointments, meetings and conferences with employees to discuss and mitigate personnel incidents.

Assisted with recruiting, background checks and reference checks. Provided Human Resources Director with monthly, quarterly and weekly reports to track mandatory requirements.

Responded to questions and concerns of new hires.

Developed and maintained training materials and benefits packets for new hires.

Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.

Reviewed employee time sheets for accuracy and maintained accurate Summary

Skills

Experience

records in company system.

Scheduled new hire orientation, guided new hire through on-boarding and explained new hire documentation requirements to facilitate HR processes.

Created agendas and communication materials for team meetings. Recognized by management for providing exceptional customer service. Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol. Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Improved operations by working with team members and customers to find workable solutions.

Performed site evaluations, customer surveys and team audits. Supported HR department by compiling paperwork and taking detailed meeting minutes..

Collaborated with others to discuss new recruiting opportunities. Completed OSHA Audit project resulting in excellent grade. Paterson Public Schools PATERSON, NJ

High School Secretary

Resolved issues with parents using active listening skills to de-escalate difficult situations.

Communicated with parents, teachers and members of public with patient demeanor.

Tracked and submiĴed employee time sheets to accounting department for payroll processing.

Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.

Managed multiple calendars, expense reports, reimbursements and meeting preparation.

Informed or directed visitors and parents to appropriate offices. Coordinated and located substitute teachers for absent educators. Handled confidential information regarding students carefully and with discretion.

Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.

Tracked usage of office supplies and placed orders to maintain inventory levels.

Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members. Managed travel arrangements, agendas and accommodations coordination for administrative personnel.

Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters. Implemented office efficiency improvements to streamline task delegation. Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

Facilitated communication through effective management of incoming correspondences, including phone calls, emails and leĴers. Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.

Coordinated office activities to streamline operations and promote compliance with organizational policies.

Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.

Monitored office supply use and stock levels, placing replenishment orders as needed.

William Paterson University Wayne, NJ

Some College (No Degree) in English

Education and Training

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