JM

JAYNE MILLER

ad32v8@r.postjobfree.com 908-***-**** Lakewood, NJ 08701

Reliable employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Customer Service

Multi-tasking strength

Relationship Building

Problem-Solving

Project Management

Flexible and Adaptable

Exceeds Sales Goals

Marketing Skills

Organization Skills

ANEW Kitchen and Bath North

Plainfield, NJ

Freelance Tile Sales and Design

Consultant

04/2021 - Current

Recommended merchandise to customers based on needs and preferences. Developed trusting relationships with customers by making personal connections.

Handled customer complaints in a professional manner. Kept clients' budget in mind while preparing projects and consistently stayed under budget.

JCC of Central New Jersey Scotch Plains,

NJ

Customer Service Representative

10/2021 - 09/2023

Checked in members and guests into a secure facility. Answered incoming calls.

Registered and explained programs to members.

Griswold Home Care of Union County, NJ

Westfield, NJ

Intake Coordinator/Administrative

Assistant

07/2019 - 04/2021

Counseled family members on how best they can help provide care for their loved one at home.

Established relationships with referral sources to make sure Griswold Home Care met needs of their patients.

Made 10 to 15 sales call to facilities weekly.

Maintained client confidentiality according to HIPAA regulations at all times.

Documented and managed patient information in computer system. Scanned completed forms, identification and insurance cards, maintaining patient documents folder.

Jayne Miller, Jayne Miller, LLC Millburn,

NJ

Pro Bono Work for The Blind

01/2018 - 06/2020

Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills. Virtue Tile Summit, NJ Independently increased business by 15% to 20% annually reaching 1.5 Summary

Skills

Experience

Inside Sales and Marketing

Representative

04/2000 - 03/2017

million during varying economic climates over 17 plus years based on their needs and budget requirements.

Project management skills that involved coordination among multiple professionals, including designers, contractors, architects, builders, tile setters and retail clients retail clients, working to meet budget and deadlines.

Deftly balanced competing tasks while supporting complex deadline- driven sales operations; focused on uncovering client goals and business priorities while proactively resolving issues.

Uncovered new vendors to address the newest style variations over the years.

Capitalized on key negotiating skills with long-term vendors improving sales margins.

Identified and addressed problems affecting the organization contributing positively to business development and use of new technologies. Calm and poised during high stress situations and when engaging with difficult or irate clients.

Worked collaboratively in a team environment to better understand market and customer needs.

Soldier Angels. Wrote letters and sent care packages to the military personnel that were assigned by organization. Organized 2 charitable parties at Virtue Tile to raise money for members of the military. Raised over $25,000. Condo board president from 2016 till 2019.

Member of the Summit Chamber of Commerce.

Fashion Institue of Technology NYC, NY

Associate of Arts in Buisness

1977

Activities and Honors

Education and Training

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