LaTosha Alexander

ad32v1@r.postjobfree.com

216-***-****

Work Experience

Clinician Liaison

All Caring Hospice

Sept.2017 to Present

As a Hospice Liaison my responsibility is obtaining orders for Hospice services from referral sources. I work with patients, families, physicians and other medical professionals and educate them on the value of hospice services. In my role I'm responsible for growing the hospice census and receiving referrals from our partners in the health care community

Identifying the needs of referral sources by knowing who the decision makers are and how their referral decisions are made

continually improving relationships with referral sources. Coordinate between our clinical team, hospital discharge planners, nursing homes, physicians and community organizations.

Interact daily with patients, medical professionals, facilities and the community to assure continuity of care and to coordinate appropriate communication and documentation, educating referral sources regarding hospice regulations and on our policies and procedures. Deliver and pick up medical forms/records form referral sources and explain any documents along with facilitating patient care communications. Executed monthly strategic plan for ongoing value-add to referral sources.

Forecasting Manager

Compass Health - Cleve, OH

Dec. 2015 to Sept. 17

Primarily I development the execution of an integrated channel strategy to increase market share, execution and marketing of DME products to the home medical equipment dealer channel, gathering and prioritizing product and customer requirements, defining the channel vision, then collaborating with cross-functional team to ensure channel/customer requirements are being met.

Collaborate with sales teams to define programs needed to support channel-pricing, promotions, and sales & marketing initiatives monitor product sales against promotional calendar to ensure products are in stock and make adjustments as necessary.

Forecast, track and analyze programs, report results and make recommendations for adjustments to achieve goals. Serve as a liaison between sales and product management. Work with product management to analyze and evaluate the performance of product categories and competitors within the assigned channel. Provide guidance and assistance to sales associates to promote products in accordance with established objectives. Provide assistance/coordination with trade shows and have the ability to travel to shows when necessary.

Operations Supervisor

Greyhound Business Cleve.OH

July 2013 to Nov. 2015

Ensured terminal & incoming buses were within regulation and on time within safety requirements.

Assigned drivers work and equipment with adjusting capacity plans, ensured accurate and timely communication regarding day-to-day operations including the completion of daily and weekly status reports.

Gave directions to the Operations team by coaching employees, monitoring all compliance and discipline of employee for counseling to termination Interpreted contracts, handled grievances, complaints and concerns in a timely manner.

Multi Branch Manager

Labor Ready Temp Svc. Cleve. OH Apr. 2004 to Jul 2013

Managed (4) four branches in the Northeast Ohio Market; while I managed (20) twenty internal staff members and 400 to 600 temporary associates at any given time. Focused mainly in staffing in customer service and safety.

Trained staff on OSHA Safety awareness and customer loyalty. Staffed any job from agriculture to zoo cleaning made sure all quotas and deadlines were met Responsible for ROI and NOI in all (4) four branches.

Managed (4) four branches. Was able to maintain their growth and make sure there was little to no retention plan, direct and managed all functions of the Cleveland branch.

Accountable for maximizing Cleveland sales and customer satisfaction develop staff while maintaining and developing existing clients conducts performance reviews with staff focus on marketplace competition develop and executed sourcing strategies to attract and recruit clients and associates.

Sales and Service Manager

AT&T - Cleve. OH

Jan. 1997 to Jan.2008

Implemented DSL classes for 600 plus reps. successfully won back clients that left SBC for telecommunication and internet needs. Trained and tested VOIP in the Cleveland market. Managed, trained and supervised.

Education

Bachelor of Arts

Dyke College Cleve, OH 2003

Skills

E-business Frame relay MS office

Cisco Quicken Excel

Lan/Wan Windows 10 Customer Service Mgmt

Voip Problem-solving Documentation

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