Phone Service / Data Entry
Resume:
EMPLOYMENT HISTORY
Guest Service Advocate, Target at Maryland, Maryland
Enhance customer satisfaction by proactively engaging with guests to understand their needs and provide personalized assistance during their shopping experience.
Implement innovative customer service strategies to anticipate and address guest needs, setting Target apart as a leader in exceptional customer experiences within the retail market. Utilize feedback from guests to identify areas for improvement in service offerings and assist in developing strategies to enhance the overall guest experience at Target stores. Create and maintain a welcoming and inclusive environment for guests from diverse backgrounds, ensuring all guests feel valued and respected during their shopping experience at Target stores in Maryland. JUL 2019 - MAR 2022
Assistant Manager, Hot Topic Inc, Bel Air, MD
Managed staff of associates and key holders.
Trained new staff members on best sales practices as well as new POS system. Count cash drawers and verify deposits.
Increased profit margin through key sales tactics as well as managed areas of loss prevention. Instructed sales staff on appropriately handling difficult clientele and complicated sales. Assign employees to specific areas of the store to best meet the business needs. Innovate visual merchandising strategies to attract Gen Z and millennial customers in the alternative fashion market. AUG 2017 - APR 2019
Floor Leader, LUSH COSMETICS, TOWSON MD
• Celebrate successes and coach to opportunities identified in the team.
• Maintain hourly awareness of drivers and act to positively impact them through coaching to customer interactions.
• Expertly tailored product knowledge and sales interactions to help keep the customers engaged and KPIs within or exceeding company standards.
Foster a collaborative and inclusive team environment by actively promoting diversity and inclusion initiatives within the store to enhance employee engagement and productivity.
Develop and execute training programs to enhance the team's product knowledge and sales skills, ensuring consistent customer engagement and achievement of KPIs.
Lead and facilitate regular team-building activities and workshops to boost morale, enhance communication, and strengthen relationships among floor staff, ultimately fostering a positive and supportive work environment. JUL 2013 - JUL 2014
Senior Sales Associate, FOSSIL INC, TOWSON MD
• Exceeded personal and store sales goals consistently.
• Trained new employees on procedures as well as sales expectations.
• Helped with floor sets and re-merchandising of store layout. JUL 2014 - APR 2015
Handbag Specialist, FOSSIL INC, TOWSON MD
• Facilitated training sessions with a luxury focused approach towards handbag selling.
• Held highest handbag sales for continual months. 3 Arlen Road, Apt J, Nottingham, 21236
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HALLIE HOUGH
SEASONED KEY-HOLDER/MANAGER
PROFESSIONAL SUMMARY
Seasoned key-holder/manager with over 11 years of experience in the retail sector, excelling in performance management and profit growth. This professional has a proven track record of enhancing team productivity and customer satisfaction through effective floor sets and selling cycles. Exhibits a strong foundation in sales, product knowledge, and coaching, demonstrating expertise in ingredient-based selling, luxury handbag selling, and team-selling. This retail veteran is eager to leverage these skills in a dynamic new role. EDUCATION
SEP 2013 - APR 2016
Some completed, Towson University
SKILLS
Performance Management Profit Growth
Sales Training
Floor Sets Re-merchandising
Luxury Handbag Selling Team-Selling
Luxury Cosmetics Selling Cycles
Building Sales Ingredient-Based Selling
Coaching Customer Interactions
Product Knowledge Loss Prevention
Visual Merchandising Cash Management
Staff Management Customer Service Strategies
Innovative Sales Tactics Inclusive Environment
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