JENAMARIE FIGUEROA

WORK EXPERIENCE

St. Elizabeth Hospital January 2022 – July 2022

Call Center Representative

• Answered 50-100 calls daily from patients regarding their prescription refills

• Assisted with the take down of messages for doctors

• Refilled prescriptions

• Went over insurance with customers

Massachusetts Bay Transportation Authority December 2021 - November 2021 Call Center Representative

• Handled 60-100 calls daily

• Answered calls regarding transportation, routes, passes, and general questions

• Assisted customers

• Wrote reports / complaints

• Handled refunds / disputes

• Provided insight regarding monthly / weekly / day passes information Mass General Hospital December 2018 – January 2020 Physicians Orders Department Representative

• Demonstrated problem solving skills to identify and resolve issues in a timely manner

• Ability to multitask in a fast-paced environment

• Organized cases and contacting hospital/facilities

• Answered phones in direct contact with Doctors/NP/MA/CA

• Computer skill/Salesforce

• Scheduling appointments

MassHealth Health Plan July 2016 – December 2017

Member Service Specialist

• Assisted members with benefit information

• Adjusted claim, Unlock member portal accounts per member request

• Educated members on deductible and coinsurance

• Confirmed eligibility information to provider or member

• Created EOC's for members, sent EOP to provider office

• Placed outgoing calls to providers office per member request Habit OPCO January 2013 - February 2015

Administrative Assistant

• Data entry of patient information

• Approved customer service for patients as point of contact at the front desk

• Filed patient paperwork for methadone clinic

• Sending out patient info to respective clients

Mount Auburn Hospital January 2010 - December 2012 Medical Record Associate

• Answered a high volume of phone calls

• Provided customer service to incoming patients

• Interaction with Providers, law firms, hospitals, and the Social Security Department

• Providing medical records for patients and facilities Active Chiropractic Rehabilitation June 2008 - September 2010 Administrative Assistant

• Handled patient intake, charting, vital signs, and administrative support throughout the office

• Verified insurance coverage and interacted with providers for billing purposes

• Interacted daily with providers confirming insurance coverage mass health/medicad/medicare EDUCATION

GED in Additional Information Skills 2018

College bound Dorchester - Dorchester, MA

SKILLS

• Customer service

• Call center

• Customer support

• Verbal communication

• Administrative Assistant

• Medical Records

• Healthcare

• Claims

• Salesforce

• Computer literacy

• Bilingual

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