Yolanda Magaña ~ 720-***-**** ad32u2@r.postjobfree.com

Skills and Experience

●Years of experience providing multifaceted, growth-driven, diverse administrative and supportive services

●Successfully led efforts to improve operations, decrease turnover times, and streamline work processes while continuing to maintain high quality customer service

●Proficiency and extensive experience with Microsoft Word, Excel, Outlook, and other common workplace applications

●Constant drive to develop my own abilities and to improve efficiency in the workplace while achieving target goals

●Experience with and willingness to handle tasks and roles in leadership and/or directed capacities

●Consistently handled highly sensitive client and employer information with reliability and accountability

●Appropriately utilized bilingual skills to enhance workplace diversity and provide the highest quality service to clients

Employment Summarization

Office of the Colorado State Public Defender (2016- 2020) 1560 Broadway, Suite 300 Denver, CO 80202 303-***-****

●Provided routine administrative and clerical duties for 60+ Attorneys

●Delivered strong customer service and support to indigent people charged with crimes

●Demonstrated ability to multitask and work independently

●Efficiently handled office reception area in a professional, courteous, and compassionate manner

●Effectively assisted incoming clients, office visitors, other agency personnel, and co-workers

●Reliably and timely prepared, sorted, and distributed highly-sensitive documents to appropriate personnel and agencies

●Thrived in a fast- paced, high volume, hectic environment handing telephone calls, clients, interruptions, and other tasks

Castaneda Law Office Receptionist (2008 - 2015) 1120 Lincoln St., Suite 703 Denver, CO 80203 303-***-****

●Promptly directed calls to the proper personnel, often involving sensitive and confidential matters

●Dealt with and distributed all mail and correspondences

●Consistently followed extensive rules and general office practices

●Provided service scheduling appointments and calendaring events for various staff and clientele

●Dependably reserved conference room and physically prepared spaces to serve necessary function for later meetings

●Delivered notary services for employer and colleagues

●Frequently provided high-quality Spanish language interpreter services

Pinnacol Assurance Administrative Assistant (2006-2008) 7501 E. Lowry Blvd Denver, CO 80246 303-***-****

●Provided prompt and courteous greeting and initial intake for general public

●Reliably directed incoming calls to the proper personnel

●Efficiently handled intake and distribution of all mail and correspondences

●Delivered daily service scheduling appointments and calendaring events for various staff and clientele

●Reliably assisted colleagues to interpret to and from Spanish language

●Responsibly organized and prepared medical files for injured workers

●Dependably took receipt of payments for clientele

●Provided effective assistance to customers with billing questions

●Efficiently processed first reporting of injury availability for injured workers

Education

South High School -Denver, Colorado

Emily Griffith Opportunity School Business Administrative

Community College of Denver

~ Will Provide References upon Request ~

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