Customer Service Data Entry
Resume:
C O N TACT
ad32ts@r.postjobfree.com
Orlando, FL
C A R E E R O B J E C T I V E
Highly motivated and experienced customer service
representative with over 10 years of experience in sales, communication, and customer service. Possessing
excellent skills in pharmacy software, data entry, and English language. Certified Pharmacy Technician with PTCB Certification.
Motivated team player experienced in providing
exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer
complaints. Possesses exceptional communication,
organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Customer-focused professional with proven track record of exceeding customer expectations and providing
exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer
accounts, troubleshoot technical issues, and resolve escalated customer complaints.
E D U C ATION
August 2017
Associate in Science (A.S.) in Business
University of Phoenix, Phoenix, AZ
May 2003
High school diploma
Evans High School, Orlando, FL
E X P E R I E N C E
June 2018 - April 2023
Customer Service Representative
Walmart, Orlando, FL
February 2020 - November 2022
Pharmacy Technician
Walgreens, Orlando, FL
January 2016 - January 2020
Toll Collector
Walgreens, Orlando, FL
Processed money transfers, cashed checks,
processed returns and refunds
•
Maintained a high level of professionalism when
dealing with difficult customers.
•
Provided exceptional customer service to ensure
customer satisfaction.
•
Demonstrated excellent communication skills, both
verbal and written, in order to effectively interact with customers.
•
Developed strong customer relationships and
loyalty through effective communication.
•
Maintained knowledge of company products to
provide helpful suggestions and recommendations
to customers.
•
Greeted customers by name and displayed
respectful attitude, helping develop rapport with
customer base and build lasting relationships.
•
Performed data entry tasks accurately and in a
timely manner.
•
Processed orders, returns, and exchanges in an
accurate and efficient manner.
•
Demonstrated knowledge of pharmaceutical
terminology including generic and brand names
and abbreviations.
•
Maintained patient confidentiality when handling
records and sensitive data.
•
Selected appropriate medicine and measured
dosages to fill prescriptions under pharmacist
direction.
•
Adhered strictly to HIPAA regulations related to
confidentiality of patient information at all times.
•
J A C Q U A N S T E V E N S
March 2016 - September 2019
Pawn Broker/Sales Associate
Cash America, Altamonte Springs, FL
August 2014 - January 2018
Customer Service
LLS Telecom, Longwood, FL
February 2010 - May 2014
Home Improvement
Sears Holdings Corporation, Orlando, FL
Collected toll money and provided customers with
directions
•
Accurately calculated tolls for all vehicles, processed payments, and provided change.
•
Demonstrated strong customer service skills while
interacting with customers in person and on the
phone.
•
Provided directions to lost drivers and assisted
them with navigation needs.
•
Kept accurate records of daily transactions,
including cash received and tickets issued.
•
Provided short term loans to customers on
merchandise of value - Built relationships with
customers and searched different websites to find
market value - Resold new and used merchandise
reaching monthly sales goals
•
• Greeted customers warmly and offered assistance.
• Helped customers find and select products.
Kept work area clean, organized and free of clutter at all times.
•
Operated cash register and POS to handle
purchases, refunds, and exchanges for customers.
•
Assisted customers with product selection to
ensure customer satisfaction.
•
Answered inbound calls pertaining to customer
inquiries about company products and services
•
Demonstrated strong problem-solving skills to
resolve complex customer complaints in a timely
manner.
•
Performed data entry of customer information into
the database system accurately and efficiently.
•
Provided customer service support to data
processing customers, including troubleshooting
technical issues and answering inquiries.
•
Implemented innovative techniques to increase
productivity levels within the department.
•
• Set up free estimate appointments
June 2005 - October 2010
Cashier
Walmart, Ocoee, FL
Front end cashier
Walmart, Orlando, FL
US
Assisted customers in selecting products that best fit their needs while remaining within budget
constraints.
•
Developed schedules for completing projects in a
timely manner while staying within budget
parameters.
•
Resolved customer complaints promptly and
professionally.
•
Operated cash register and accurately processed
payments, returns, and exchanges.
•
Performed opening and closing procedures, such as
counting cash register, restocking, and cleaning.
•
Built and maintained positive working relationships with co-workers.
•
Demonstrated excellent customer service skills
while interacting with customers in a friendly
manner.
•
Provided excellent customer service by greeting
customers and offering assistance.
•
Helped restock shelves when necessary to maintain
an organized display area.
•
Accurately processed customer payments using
cash, credit cards, and checks.
•
Managed large amounts of cash accurately during
busy hours in a fast-paced environment.
•
Provided efficient and courteous service to
customers.
•
S K I L L S
• Senior Leadership Support
• Order Fulfillment
• Freight Operations
• Credit Card Payment Processing
• Active Listening
• Account Management
• Microsoft PowerPoint
• Customer Relations
• Microsoft Word
• Retail Sales Customer Service
• Sales Expertise
• Microsoft Excel
• Quality Assurance Controls
• Multi-Line Phone Talent
• Service Standard Compliance
• Order Processing
• Customer Service
• Customer Consulting
• Typing Proficiency
• POS Systems Expertise
• Problem-Solving Ability
• Promotional Support
• Critical Thinking
• Call Center Operations
• Computer Proficiency
• Prioritization
C E R T I F I C ATIONS
Pharmacy software (2 years) - Sales (10+ years) -
Communication skills (10+ years) - Customer service
- English (10+ years) - Data entry (5 years)
Certifications and Licenses: - PTCB Certification -
Pharmacy Technician Certification
•
R E F E R E N C E S
References available upon request
Contact this candidate