Latoya Lashun White

Decatur, GA

PROFESSIONAL SUMMARY

Customer Service Representative with 15+ years of experience addressing customer requests and concerns. Working to complete Bachelors in Arts in Psychology from Georgia State University this summery (2024). Expert at providing relevant information and options to effectively resolve issues using analytical and critical thinking. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

SKILLS SUMMARY

Microsoft office

Research Telecommunications

Troubleshooting Customer support

Communications,

Critical thinking

Management skills

WORK SUMMARY

Full Time College Student (online/flexible)

10/2019-Current

11/2021-04/2022

Delta Vacations (short term contract/seasonal position)

Call Center Representative

Answered heavy inbound calls

Scheduled reservations

Customer resolution

10/2010 to 11/2021

QuikTrip – Ellenwood, GA

Generalist

Answered heavy inbound/outbound calls

Processed/printed invoices

Administrative support for warehouse leadership

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Recorded information, shortages and discrepancies to keep records current and accurate.

Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.

Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.

EDUCATIONAL SUMMARY

High School Diploma

Westlake High School - Atlanta, GA Graduated with honors.

Bachelor of Art- Psychology Scheduled to Graduated Summer 2024

Georgia State University - Atlanta, GA

AT&T Technology Academy Certified

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