ZONDRA

WILLIAMS

Cookie******@outlook.c

om

469-***-****

Dallas, Texas 75232

Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

PROFESSIONAL SUMMARY

WebTPA - Data Entry Processor

Irving, TX • 07/2023 - Current

WORK HISTORY

Ensured compliance with HIPAA regulations through

careful handling of confidential patient data during the entry process.

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Maintained accuracy in medical coding, resulting in reduced errors and improved billing processes.

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Streamlined workflow by collaborating with healthcare professionals to obtain missing or incomplete patient information.

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Expedited claim processing by accurately entering

insurance details for prompt reimbursement.

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Enhanced communication between departments by

providing accurate and up-to-date patient information as needed for optimal care coordination.

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Participated in ongoing training sessions to stay current on industry best practices for medical data entry

procedures and software utilization.

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Reduced turnaround time for lab results by promptly inputting test orders into the database system.

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Updated and maintained customer information,

documents and records.

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• Followed data entry protocols, rules and regulations.

• Created spreadsheets for more efficient recordkeeping.

• Preserved customer confidence and protected operations SKILLS

• Mail and Packages

• Postal Regulations

• Customer Satisfaction

• Handling and Sorting Mail

• Customer Experience

• Clerical Support

• Mail Delivery

• Postage Meter

• Item Scanning

• Vehicle Inspection

• Handheld Scanners

• Meter Reading

• Belt Conveyors

Basic Mathematical

Calculations

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• OSHA Requirements

DW Carter High School

Dallas, TX • 05/1987

High School Diploma

EDUCATION

WebTPA - Mailroom Clerk

Irving, TX • 10/2022 - 06/2023

by keeping information confidential.

Scanned documents and saved in database to keep

records of essential organizational information.

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Evaluated source documents to locate needed

information.

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• Checked for accuracy by verifying data and records. Processed reimbursement checks, closed and pulled and mailed out.

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• Processed correspondence emails, along with appeals. Entered CPT/DX Codes for HCFA claims, dental claims, UB claims, appeals.

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Weighed letters and packages and calculated costs based on classification, weight and destination.

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Released registered and special delivery letters and packages to designated recipients and obtained

signatures for release.

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Operated postage meters, mail sealers and labeling machines.

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Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

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Carried out day-day-day duties accurately and

efficiently. Also open daily mail that comes in sort mail by EOB's and claims or appeals for health benefits to be paid.

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Distributed mail on foot to different departments

everyday.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

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Developed team communications and information for

meetings

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• Increased customer satisfaction by resolving issues Delivered services to customer locations within specific timeframes

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• Completed data entry tasks with accuracy and efficiency. Entered numerical data into databases with speed and accuracy using 10-key pad.

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• Obtained scanned records and uploaded into database. Managed documents by organizing forms, making

photocopies, filing records, preparing correspondence, and creating reports.

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DHL ECommerce - Encoder

Grand Prairie, TX • 06/2022 - 09/2022

Target Distribution Center - Warehouse Worker

Midlothian, TX • 05/2022 - 06/2022

USPS - Mail Carrier

Dallas, TX • 02/2014 - 10/2020

Secured and protected data from unauthorized access by complying with security protocols.

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Scanned documents and saved in database to keep

records of essential organizational information.

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Maintained daily production logs of activities and completed work.

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• Scanned packages to be shipped out to customers

Put packages on conveyor belt or placed in bins for separation and shipped out.

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• Obtained scanned records and uploaded into database.

• Used RF scanner to scan packages

Put packages on conveyor belt and placed in bins for shipment.

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Worked with checks also placed them in bins then sealed for shipment.

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Loaded, unloaded and moved material to and from

storage and production areas.

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Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

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Consistently lifted materials weighing as much as 100 pounds.

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Cleaned and maintained warehouse in compliance with OSHA safety standards.

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Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

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Directly interacted with customers to deliver mail, packages and ordered goods.

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Loaded and secured items in trucks to avoid damage to parcels during delivery.

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Used portable devices to maintain system records by scanning items delivered to homes and businesses.

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Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.

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Methodist Health System - ER Registration Representative Dallas, TX • 09/2009 - 02/2014

Medical Edge Healthcare Group - Data Entry Clerk

Dallas, TX • 06/2006 - 08/2009

Helped customers by carrying oversized parcels inside residences.

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Carried out day-day-day duties accurately and

efficiently.

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Worked flexible hours; night, weekend, and holiday shifts.

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Answered telephone calls to offer office information, answer questions and direct calls to staff.

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Carried out front office duties utilizing data entry skills in framework of medical database.

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Organized and maintained patient chart filing system to promote quick data finding for staff.

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Obtained payments from patients and scanned

identification and insurance cards.

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Organized patient files and streamlined operations to improve efficiency.

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Registered and verified patient records before triage with most up-to-date information.

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Greeted visitors and initiated triage processes for clients to streamline patient flow.

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• Completed data entry tasks with accuracy and efficiency. Scanned documents and saved in database to keep

records of essential organizational information.

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Entered numerical data into databases with speed and accuracy using 10-key pad.

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Sorted documents and maintained organized filing

process.

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Organized, sorted and checked input data against

original documents.

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• Verified accuracy of data before transcribing.

Reviewed and updated client correspondence files and database information to maintain accurate records.

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Contact this candidate