Danielle Vasquez

520-***-**** ad32t5@r.postjobfree.com

Objective

Seeking a position in Administration and Customer Service Industry.

Qualifications:

Over 10 years of professional experience in the Administration and Customer Service Industry.

Effective customer service techniques, internet use, e-mail, task management, MS Office software such as Word, Excel Spreadsheets, and presentations.

Capable of dealing with complex and difficult cases, oral and written communication, and interpersonal relations.

Effective writing, reading and comprehension, accessing resources to refer customers, diffusing difficult client situations, oral and written communication.

Ability to communicate and have a good working relationship with individuals being served through establish and maintain effective working relationships

Ability to work independently and without supervision and in a team setting.

Ability to prioritize and remain focused on the essence of any issue.

Ability to work with a diverse group by communicate effectively, motivate others, build morale, and maintain a positive business partnership with internal and external customers.

Experience

Rite Way Heating, Cooling & Plumbing

January 2022 to March 2024

Dispatcher

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Create, maintain, and enter information into databases.

Use computers for various applications, such as database management or word processing.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Alorica

June 2019 to February 2022

Customer Service Representative

•Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

•Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

•Check to ensure that appropriate changes were made to resolve customers' problems.

•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

•Determine charges for services requested, collect deposits or payments, or arrange for billing.

•Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

•Solicit sales of new or additional services or products.

Royal Collison Center & Lexus of Tucson

April 2015 to October 2018

Front Desk Receptionist

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Schedule appointments and maintain and update appointment calendars.

Hear and resolve complaints from customers or the public.

File and maintain records.

Sears Holding Corporation

March 2013 to February 2015

Technical Support Specialist

•Kept customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.

•Assisted team members and provide support and solutions to customer queries to meet company objectives.

•Maintained updated knowledge of company products and services to better provide customer support and service solutions.

•Have the ability to find and solve the issue by looking into owner manuals.

Education

General Educational Development (GED), Las Artes, Tucson Az

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