Shannon L. Surprenant

** **** **** ****, ***********, New Hampshire 03447 • 603-***-**** • ad32su@r.postjobfree.com Professional Summary

Experienced professional with a demonstrated history of working at a startup company in the computer software SaaS industry. Strong sales professional skilled in many areas of the business. Growth mind-set and intellectually curious. Proven ability to successfully build an Inside Sales, Field Sales Operations and Enablement Functions for a SaaS organization from scratch. Work History

Manager, Sales Enablement Platforms, 8/2019 to 1/2024 Veeva CRM and Vault Admin Certified Admin and Salesforce.com Admin Certified Admin Kate Farms Inc. – Santa Barbara, CA (Remote)

• Proposed, designed and implemented solution/upgrades, enhancements to solve business needs

• Lead and managed internal projects through all phases of the project lifecycle (sales, planning, design, implementation, testing, deployment and support)

• Lead Process design and documentation

• Configuration, test and deploy the Salesforce solution and any associate applications

• User Management Onboarding/Offboarding/Transitions

• Conducted end user training for the Salesforce or Veeva solution and provided documentation

• Lead Sample Management Process daily with all applicable

• Communications (weekly and as needed) to Sales, Leadership and all applicable teams/departments

• Lead iPad Management including updated versions, releases and all applicable implementation and testing

• Built and maintained all vendor relationships

• Managed process for adding Marketing content to Veeva Vault to Veeva CRM down to iPad Implemented Marketing Cloud

• Provided live support and also via “Veeva Support” Email to the entire company as needed

• Data management

Salesforce.com Administrator, 03/2019 to 8/2019

1099 Consultant for Kate Farms Inc.

• Proposed, designed and implemented solution/upgrades, enhancements to solve business needs

• Lead and managed internal projects through all phases of the project lifecycle (sales, planning, design, implementation, testing, deployment and support)

• Lead Process design and documentation

• Configuration, test and deploy the Salesforce solution and any associate applications

• User Management Onboarding/Offboarding/Transitions

• Conducted end user training for the Salesforce or Veeva solution and provided documentation

• Lead Sample Management Process daily with all applicable

• Communications as needed

• Managed initial IT Stack and built and maintained vendor relationships

• Provided live support to the entire company as needed

• Implemented initial Data management processes

Programs/Projects Sales Operations Manager, 03/2017 to 2/2019 Medallia Inc. – San Mateo, CA

• Project/Program Manager Successfully completed top company projects on time and budget. Examples include Data Migrations, Quote to Cash, Salesforce.com Integrations, New Hire Automation, Vendor roll outs/feature updates and Learning Management Platform (employees, partners and customers).

• IT Partner All ServiceNow Ticket requests for Global Sales Team. Provisioning and Deprovisioning Sales employees. Integrations, processes, special projects. Manager Sales Field Operations, 09/2011 to 03/2017 Medallia, Inc. – San Mateo, CA

• Salesforce.com Admin Certified Admin 101. Initial CRM Admin (started from scratch). Built out all initial data sets, configurations, processes and territories.

• Vendor Management Sales stack (12+ Vendors) from evaluation and implementation to creating process documentation and roll out. Worked with Vendors to outline improvement strategies like Inside and Outside Sales adoption, process and advanced trainings.

• Procurement Partner on Vendor and customer renewals, new deals, expansions and churn.

• Legal and Finance Partner Initial Deal Desk. Reviewed all Closed-Won opportunities and customer contracts before approving and sending to Finance for Booking.

• Enablement Personally trained over 300+ Sales Leaders, Front Line Managers and quota carrying reps

(Inside and Outside). Created and implement the fully automated, scalable new hire process, including modules, videos, process documentation and was the main contact for support for new hires. Built company Wiki (using Confluence) and curated all content and all process videos.

• Marketing Partner Built extensive initial lead process, using Marketo and SFDC. Lead companywide data projects and initiatives on time and on budget.

• Account Management Partner Assisted in building of the Account Management Team. Developing processes, trainings and SFDC configurations and forecasting. Co-ordinated quarterly business reviews off-site for leaders and Account Managers.

Inside Sales Manager, 12/2007 to 09/2011

Medallia Inc. – San Mateo, CA

• First Inside Sales team member in the company. Brought on many marquis customers, who are now the pillars of industries such as Retail, B2B, Technology and Hospitality. Proven lead generation skills, sales methodology and determination. Excellent prospecting mind-set and skills. Self-motivated. Created content when there was no Marketing team in place. Payroll Specialist, 08/2004 to 11/2007

Deluxe – Groton, MA

• Recommended products and services aligned with customers' needs and preferences, while consistently meeting sales goals and call center KPI's each month. Consistent top sales performer out of approximately 100 call center agents.

Account Manager, 05/2001 to 08/2004

Deluxe – Minneapolis, MN

• Developed and maintained long-term relationships with the companies top 100 clients in North America, while consistently hitting sales goals (average 180% of quota). Customer Service Representative, 09/1997 to 05/2001 Deluxe – Groton, MA

• Recommended products and services aligned with customers' needs and preferences, while consistently meeting sales goals and call center KPI's each month. Consistent top sales performer. Education

1995-1996

Stephen F. Austin - Nacogdoches, Texas 1996-1997

University of New Hampshire – Nashua, New Hampshire High School Diploma: 1995

Lamar Consolidated High School - Rosenberg, Texas

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