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Customer Service Representative

Location:
Dallas, NC
Posted:
March 03, 2024

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Resume:

Naheim Colon-Sanders

803-***-**** • Colorado Springs, CO • ad32so@r.postjobfree.com

PROFESSIONAL SUMMARY

Performing Artist Producer Customer Service Representative Dedicated, Performing Artist professional with more than 5+ years of experience in music producing, audio recording, music business, optimal team communication, and professional vocal artistry. Confident in team collaboration, vocal performance, chorography, and effective communication to provide top notch music business operations. Proficient in environment adaptability, customer service, and working individually or with a team in creative environments and problem solving. MUSIC EXPERIENCE

Performing Artist

Interpret or modify music, applying knowledge of harmony, melody, rhythm, and voice production to individualize presentations and maintain audience interest.

• Selected to perform and/or opened for major artists including Mario, Bone Thugs and Harmony, Twista, Dababy, Rod Wave, Shordie Shordie, Trina, and Lyfe Jennings

• Performed National Anthems for Minor League Baseball, United States Air Force Academy Basketball Championships, Military Ball for United States Air Force Base

• Produce beats and music tracks for myself and other artists Producer

Organizing resources and people for events and building stage props and audio/visual gear/stage presence. Routine maintenance and repair on audio.

• Fully produced 15 songs and released 3 songs to social platforms

• Audio Software experience includes: Protools, Logic, Garageband, AI apps such as Soundful

• Beat Software: Soundtrap

Music Business

• Effective communication skills demonstrated through positive relationships with managers, clients, and staff

• Implemented internet marketing, campaign through various markets channels including Facebook, Instagram, YouTube

• Researched and contacted many music venues in South Carolina, Colorado Springs, and surrounding areas WORK EXPERIANCE

Members Services Representative- Colorado Springs, CO July 2021-Present Planet Fitness

• Greeted and created a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests

• Handle all front desk related activities including Answering phones in a friendly manner and assist callers with a variety of questions, Check members into the system, new member sign-up, take prospective members on tours, facilitate needed updates to member's accounts, and assist in maintaining the neatness and cleanliness of the club Customer Service Representative- Colorado Springs, CO April 2018- May 2021 Firstsource Healthcare

• Research and distribution of incoming correspondence and respond to phone and written inquiries from patients, insurance companies, third party payers, governmental agencies

• Demonstrate a positive demeanor, good verbal, and written communication skills, and must be professional in both appearance and approach

EDUCATION

High School Diploma – Air Academy-United States Air Force Academy Issued in 2020



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