WHITFIELD SMITH II, MBA HCM LSSGB

Email: ad32sg@r.postjobfree.com● Houston, TX 77066 ● 850-***-****

Professional Summary

Continuous Process Improvement Leader with 7 years’ experience in lean-waste reduction, cost reduction and Lean Tools utilization and implementation. Executive-level project manager with 3 years' experience in Lean production, Kaizen implementation and Rapid Improvement Events for varied platforms and environments. 3 years of LSS with Black Belt Master(s).

Key Skills

LSS Green Belt

Project Reviewer

BLS/PALS Instructor

Training Leadership

Process Improvement

Strategic Planning

Data KIPU

Tech Phlebotomist

Anesthesia Technician

Performance Analysis

Team Development

Excel/Outlook/Teams

Experience

PaRC BH May 2023- Current

Houston, TX Gessner Campus

Provides assessments and discharge plan for patients in a timely manner. Develops and delivers continuity of care care plans to include mentl health services, substance abuse services and care. Interprets and educates patients and appropriate staff on care plans. Coordinates Health Insurance, STD and FMLA ensuring seamless continuity of care.

Schedules aftercare appointments for substance abuse, mental/behavioral health and family counseling. Establishes and directs EHR’s for proper care distribution and care alignment. Works directly with VA for STDP treatment and as a liaison for HUD Vash. Finds and coordinates housing needs for clients to include sober living, PHP and IOP.

SAS, LLC Feb 2017- Sep 2022

120 N. McDonough St. Jonesboro, GA

Controlled 2 Atlanta based locations that provide service to approximately 500 clients. Leads a high performing team of specialized contractors, sales personnel, and coatings professionals, motivates and influences the team toward optimal service delivery outcomes, punctual appointment adherence, customer satisfaction and quality measure.

Manages monthly financial results, local market reporting data and action plans. Schedules and oversees contract negotiations. Ensures sustainment of quality control and process improvement to exceed customer expectations.

Schedules and collaborates with local and regional teams to deliver products and services to customers.

Supervisor Healthcare Business Mar 2014 – Dec. 2016

Naval Hospital Pensacola, Pensacola, FL

Facilitates work activities of 18 medical, nursing, and technical personnel; manages staffing to ensure maximum utilization and the delivery of quality healthcare. Developed and implemented organizational policies and procedures.

Astute business acumen is used to manage employees of two ancillary service clinics to include one pain management clinic and anesthesia clinic, providing care to over 15,000 beneficiaries. Manages staffing for optimal utilization and directs/conducts training of all supervisors and subordinates.

Managed Projects for RIE’s for C- Suite as the sole enlisted Green Belt (Command Level)

Utilizes Lean Tools for process improvement goals of C-Suite.

Assistant Manager for 1st Battalion, 10th Marines Apr 2012 – March 2014

Camp Lejeune, NC

Responsible for the development of 8 staff members and the healthcare of over 1,000 Marines. Coordinated and conducted training for 20 medical personnel and ensured proper and effective medical coverage, healthcare delivery and effective prioritization for triage of urgent and emergent care. Managed healthcare plans to employ cost saving tactics.

Managed and supervised medical electronic document processing, retrieval, and distribution systems in collaboration or several hospital information platforms, resulting in management of communication between the providers, MTF’s, and outsourced companies.

Responsible for over $1 million of medical supplies/equipment.

Manager Health Records Clinics Great Lakes Nov 2008 – Dec 2011

Naval Medical Center Great Lakes, IL

Supervised for 10 employees in three departments and various sub-specialty departments. Managed a $1.3M budget and prepared monthly reconciliation reports with 100% accuracy and accountability. Promoted directives and instructions for attaining organizational goals.

Facilitated the professional and personal development of 30 staff members, provided oversight of professional courses, resulting in over 300 hours of required training/qualifications.

Records Department supervisor managed the day-to-day operations of personnel in the delivery of quality healthcare to over 115,000 active duty and family members. Implemented process improvements that saved over 10,000 hours of manpower time.

Managed the Patient Administration Department, composed of 16 military and civilian staff members, ensuring security of protected health information and patient privacy.

Education

NorthcentralUniversity Scottsdale, AZ

Doctoral of Business Administration (EGD: 2024)

Northcentral University Scottsdale, AZ

Master of Business Administration (2019)

Southern Illinois University of Carbondale Carbondale, IL

BS in Healthcare Management (2016)

Training & Certifications

* Cultural Diversity, Health Disparities & Public Health * BLS, ACLS, PALS Instructor

* Health Insurance Portability and Accountability (HIPPA) * Lean Six Sigma Green Belt

Affiliations/ Volunteerism

American Heart Association Instructor

Lean Six Sigma Green Belt Green Belt

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